John Ridley

John Ridley Email and Phone Number

Director - Network Service Management - Telecoms - EMEA @ UBS
Stevenage, GB
John Ridley's Location
Stevenage, England, United Kingdom, United Kingdom
John Ridley's Contact Details

John Ridley work email

John Ridley personal email

About John Ridley

An adaptable and highly effective Client Services Director /Service leader in IT Service Management with a proven track record of success in services delivered, driving continual service improvement in delivery to the Contracted Services and Outsourcing contracts.

John Ridley's Current Company Details
UBS

Ubs

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Director - Network Service Management - Telecoms - EMEA
Stevenage, GB
Website:
nyftyfitness.com
Employees:
28
John Ridley Work Experience Details
  • Ubs
    Director - Network Service Management - Telecoms - Emea
    Ubs
    Stevenage, Gb
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  • Ubs
    Director - Network Service Management - Telecoms - Emea
    Ubs Sep 2019 - Present
    London, England, United Kingdom
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  • Ubs
    Next Generation Campus Networks Emea Transition Lead
    Ubs Jan 2018 - Sep 2019
    London, United Kingdom
    Responsible for the Project Management of a number of key streams:o Delivery of EMEA RBO Migration to NGCN o Management of Vendor Partnero Carrier orders, delivery and managemento Decommissioning of All Legacy Circuits and Associated Hardware
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  • Ubs
    Next Generation Network Infrastructure - Transition Lead
    Ubs Jan 2017 - Dec 2017
    Responsible for the Project Management of a number of key streams:o Migration of MAN Optical Serviceso Delivery of ISP links into UK o Decommissioning of All Legacy Circuits and Associated HardwareKey achievements:Migration of all services in project timeframe and budget
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  • Ubs
    Next Generation Transport Networks Transition Lead
    Ubs Jan 2016 - Dec 2016
    Responsible for the Project Management of;o Delivery of EMEA GWAN Circuits o Decommissioning of All Legacy Circuits and Associated HardwareKey achievements:Successful delivery of GWAN 100Gb OTU2e Circuits between UK, APAC and US on NGNI
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  • Ubs
    Next Generation Network Services - Transition Lead
    Ubs Jun 2015 - Dec 2015
    London, United Kingdom
    Responsible for the leadership of key work streams within overall Networks Infrastructure and Services Transformation Programmes. Accountable for:o Exit Management of outgoing Service provider.o 3rd Party Contract Dispositiono Transition of all In-Flight Projects to new supplierso Transition and establishment of all gap serviceso Management and migration of all tooling licensingo Maintaining service standards whilst exiting and transitioning.Key achievements:All critical milestones met and exit management achieved on time.
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  • Computacenter
    Service Unit Director - Client Service Director
    Computacenter Feb 2013 - Oct 2014
    London, United Kingdom
    Responsible for all services delivered into multiple clients based predominately in the South of England, including several large, challenging and complex infrastructure service contracts. Reporting into the Head of Services, the point of escalation for customers as well as ensuring we are delivering against all SLA's, contractual terms and our margin commitments.
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  • Computacenter Uk Limited
    Global Service Principal / Client Service Director
    Computacenter Uk Limited Nov 2006 - Feb 2013
    London, United Kingdom
    Responsible for Contract Management and Contract Change, full P&L, Commercial Management, Operations, People and Customer relationship Development. Led Service Team of 37 Service Managers and 347 Service Support Staff. Recruited to help win, transition, transform and lead service of Computacenter's most important Managed Service account at the time. Successfully Transformed Global Service into Single Service model, drove User Self Service Support and ongoing Shift Left initiatives,
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  • Hewlett Packard Limited
    Client Services Director
    Hewlett Packard Limited Oct 1997 - 2006
    Reading, United Kingdom
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  • Madge Networks
    European Credit Manager/Emea Customer Services Manager
    Madge Networks 1994 - 1997
    High Wycombe

John Ridley Skills

Outsourcing Service Management Managed Services It Service Management It Outsourcing Management Strategy Business Transformation Service Delivery Sla Program Management Itil Service Improvement Key Account Management Global Delivery Contract Negotiation Cloud Computing It Strategy Commercial Management Itil Certified Project Management Team Management Customer Satisfaction Solution Selling Cross Functional Team Leadership Leadership Team Leadership Crm Business Development Tupe Global Management Strategic Planning It Solutions Service Transformation Customer Insight Strategic Leadership Financial Modeling Union Relations Technological Innovation Credit Management Thought Leadership Developer Of People Account Management It Infrastructure Operations Operations Management Service Delivery Management

Frequently Asked Questions about John Ridley

What company does John Ridley work for?

John Ridley works for Ubs

What is John Ridley's role at the current company?

John Ridley's current role is Director - Network Service Management - Telecoms - EMEA.

What is John Ridley's email address?

John Ridley's email address is jo****@****ail.com

What are some of John Ridley's interests?

John Ridley has interest in Children, Education, Disaster And Humanitarian Relief, Health.

What skills is John Ridley known for?

John Ridley has skills like Outsourcing, Service Management, Managed Services, It Service Management, It Outsourcing, Management, Strategy, Business Transformation, Service Delivery, Sla, Program Management, Itil.

Who are John Ridley's colleagues?

John Ridley's colleagues are Flloyd Rewa, Ethan Harro.

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