• I interface between IT projects and customers to ensure partnership and coordination among all stakeholders and also work with the web developers & quality assurance team to review and ensure that designs and processes meet the established standards & satisfy the customer's requirement.• Responsible for building the business and market of Google Apps Cloud solution for Businesses, Online School, Payroll solution, e-payment integration, e-hospital software etc.• Design software solutions that meets client requirement and liaise with the in house develop to deploy solutions.• Establish and retain knowledge of product and service and Adapt product offerings to meet clients business needs. • Present sales proposals, product demonstrations, and Return on Investment (ROI) analyses to persuasively illustrate the benefits of proposed company solutions..• Develop and maintain strategic relationships with public or private commercial entities that generate opportunities and sales for the companies..• Maintain customer relationships and ensure customer loyalty as well as meeting all client needs appropriate to their business

Responsible for maintaining and installing computer networks based around Microsoft Server Technologies. Working as part of a team and operating in a fast paced, changing and challenging environment.Duties: • Proficient in the design & implementation of data connectivity for LANs, WAN, Internet and voice networks.• Supporting and Administering daily operation of servers & network• Maintenance of all IT equipment and troubleshooting of all IT related issues.• Overseeing the migration/upgrade of software/hardware equipmentand ensuring adequate supervision of IT infrastructures.• Communicating and negotiating with contractors and other third party suppliers of hardware and software• Responsible for communication protocols configuration, integration & network security.• Administering the operation of switches and routers• Maintaining pre-packaged software applications on the LAN.• Developing a training manual for hardware/Software operation for colleague and other member of staff.

I worked as part of a proactive team of support staff responsible for delivering a high quality, customer-focused professional service. Providing the very highest level of technical support and customer service to internal staffDuties• Providing 1st line helpdesk support and answering support queries via phone & email• Installation and troubleshooting of all internal hardware, refurbishing and configuration of desktop computers, laptops and support of telecommunication equipment.• Installation and supporting of Windows operating systems and PC hardware, as well as troubleshooting of IP communications and network issues.• Maintain a call log of repairs and monitor safety backups and disaster recovery processes. • Deploying new hardware, server backups & evaluating new software & security risks.• Configure systems to meet operational requirements and undertake monthly reviews to optimise system and operational efficiencies.• Track, monitor and report on all Help Desk incidents within defined customer service levels Agreements.• Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, TCP/IP, Ethernet, wireless router and Firewall Configurations