Ridwan Salam Email and Phone Number

Responsibilities:Answer inbound calls and respond to customer inquiries Management and resolution of customer complaint using applicable software, including Avaya, CRM, MAXIMUS, ECMS, Etc.Identify and escalate issues to supervisorsDocument call information according to standard operating procedures and complete all call logs and reportManagement and resolution of customer complaintsIdentify and escalate issues to supervisorsProvide product and service information to customersRoute calls to appropriate resourcesAnswering questions and troubleshooting problems for users

As Customer care representative, i interact with customers on behalf of the organization to provide information about products and services, take orders, respond to customer complaints, and process returns in customer contact centers.

Marketing insurance policies to prospects

As a tax officer, i worked on the field in a directly interaction and contact with tax payers for tax enforcement, collection and generation of revenue for the government of the day.