As an Global Project Manager, I coordinate project completion with a multitude of stakeholders that range from on the ground front level staff to our executive team using project management best practices.

As a BIM/CAD operator, I used state of the art technology to design the construction of electrical systems in large projects, including data centers, apartment buildings, casinos, parking garages, airport systems and more. Using Autodesk programs like Revit, AutoCAD and Navisworks, I worked with our field staff and project leads to design and draft a 2D and 3D representation of the elements that need to be built and constructed into place. During construction design coordination meetings I worked with other construction trades to ensure the entire project is designed and built without clashing systems. I utilized project management software to stay organized and on task. This also helps me work with other team members to delegate and prioritize tasks. I have also had a key role in training new hires, and finding creative process improvements to boost productivity and output.

I started my career at Vacasa as an Operations Specialist, working with the guest services team and operations team. It was a position with a loose job description and as a result I was able to dip my toes in several parts of the company. Coming from a heavy customer service background, I found myself helping escalated guests and home owners find creative solutions to the issues they were having. Six months after starting with the company I was moved to a Guest Services Team Lead role and lead a team of representatives and senior specialist. I was an integral part of developing many of the guest services practices we use today , including training exercises that area used to on-board new employees. During my time as a team lead I was placed in charge of Vacasa's internal and external review process. I was charged with developing systems to handle and enormous volume of customer reviews and tasked with generating constructive responses to them. This included both internal proprietary reviews as well as reviews on external platforms like the BBB, YELP and popular social media sites. After 4 months as a Guest Services Team Lead, I transitioned to a Reviews Specialist role. In this role I have been responsible for the review related duties listed above, as well as process improvement. I am currently working on ways to improve review conversion rates and improve the public image as well as SEO optimization. After a year of developing the process used to effectively handle incoming reviews, I stepped away from my role as Vacasa's Review Specialist and resumed my role as a Guest Services Team Lead. As a Team Lead, I am interviewing and hiring the next wave of Vacasa Guest Services Representatives, and training them to the standard of excellence that Vacasa guests have come to expect.

I began as a customer experience representative, transitioned to a support specialist, then an escalations specialist and ultimately a customer care team manager. I was responsible for leading a team of 20 customer care representatives to deliver the best client experience possible. There was a heavy focus on client satisfaction, retention and sales and I successfully reached and exceeded metrics on a consistent basis. As a leader, I coached employees using SMART goals, lead team meetings, conducted focus groups. created and implemented training sessions and held my team members accountable to metrics and attendance.

This was my first job and as a high school student, things could definitely have been worse. I was quickly promoted to a shift manager role which put me in charge of the day to day success of the restaurant.A fast paced, high sales environment dealing with customers is as good place as any to develop key professional skills like prioritization, professional demeanor, leadership, staying calm under pressure, dealing with escalated clients, money management, up-selling and more. While I wouldnt care to find myself in the fast food industry at this stage of my career, there is no denying that it was a crucial part of my development and I wouldn't trade it for the world.