Ridwan Ahmed Email & Phone Number

Doha, Qa

Lusail, Qatar

- Enhance Customer and Partner Engagement: Provide exceptional service and support to both customers and partners, aiming to boost their interaction with our products or services. Focus on driving retention and identifying cross-sell and upsell opportunities by overseeing the entire customer life cycle.- Manage a Diverse Account Portfolio: Oversee a dynamic portfolio of 250 restaurant accounts, including key partners like Americana Group (KFC, Hardees, Krispy Kreme), Costa Coffee, Crispy Chicken, etc. Develop and execute customized sales and marketing strategies to increase visibility, drive sales, and implement growth strategies using data-driven insights and analytics.- Serve as the lead for team business cases, overseeing and maintaining budget records to ensure financial accuracy and alignment with sales objectives. - Projects Initiatives: Lead and execute B2B projects, coordinating with stakeholders from managers to C-level executives. Implement and align commercial B2B partnership strategies with organizational goals.

Doha, Qatar

- Having the responsibility of two fields, ‘Acquisition & Account Executive’ (the first and only person in the company undertaking both responsibilities).- Responsible for managing a dynamic portfolio of 350 accounts (restaurants), which requires crafting and executing tailored sales and marketing plans to enhance visibility, drive sales, and devise growth strategies leveraging insights and analytics.- As part of the acquisition, onboarded 468 businesses (FV & NFV) including exclusive merchants.- Plan and execute B2B projects requiring coordination from managers to C-level executives, ensuring successful implementation and alignment with organizational objectives.- Salesforce project lead for the partnership department. Developed and implemented interdepartmental and departmental operational SOPs using Salesforce to ensure standardized procedures for collaboration and internal processes within the organization.- Achieved 'Rockstar' (2nd top tier) in the first performance cycle and consecutive ‘Superstar' in the second and third performance cycle (1st top tier/top 5% in the company). Named employee of the month (Partnership Department) for June 2023 and consecutive 'Promotion Champion' for February, March and June 2024.

Selangor, Malaysia

Responsible for specific regional marketing and sales:- Dealt with agents across various countries and managed agent databases, including product training, contract management, email campaigns, and being involved in agent conferences.- Having solid sales pipeline management skills. Performed B2B and B2C sales. Achieved 100% sales KPI.- Administration tasks including contract management, preparing supporting documents, and flowcharts.- Planned digital marketing strategies including campaigns and was involved in their execution.- Created social media graphics for various marketing purposes using Adobe suites.

Selangor, Malaysia

- Social Media Management: Managed 12 different social media pages on both Instagram and Facebook.- Social Media Graphics: Designed social media visuals for 19 international and in-house brands.- Copywriting & Content Creation: Created captions and coordinated marketing & promotional campaigns.- Managing E-commerce Site: Update stock list in Shopee.

Doha, Qatar

- Inventory management. - Retail sales representative.

Bachelor (Honours), Business And Marketing, Cgpa 3.5/4.0

- International Student Ambassador 2022. - Dean's List Award - Semester 6 (October 2021). - Apex Charity Gaming 2020 event - Vice.

High School, Commerce With Informatics Practices (Ip)- Cbse