Project Achievements: Led a team that created a robust loan management system for a client to facilitate automation, business expansion and attract more clients within the allocated budget and timeline. Focused on building Minimum Viable Product (MVP) with key essential features while ensuring legal compliance and security. Achieved a remarkable 90% surge in client retention and an impressive 50% increase in client acquisition.• Act as the link between our clients and our technical team, while working collaboratively with developers and testers• Elicit requirements from clients varying in size (2-25+ stakeholders) while ensuring customer satisfaction as the primary deliverable• Translates stakeholder requirements into over 14 different tangible deliverables such as RACI Matrix, use cases, user stories, process/Swim Lane diagrams, FRDs, BRDs, Test cases, RTM, and defect management.• Leverage evidence-based research methodology (interviews, user shadowing, requirements workshop, surveys and use case scenarios), future-focused industry research, and design thinking facilitation techniques to elicit latent user needs.• Documents Gap analysis to determine the current state “as-is” which led to identified areas for process improvement to optimize system functionality and efficiency of the business’s future state “to-be” using Visio.• Conducts business analysis, undertook quality assurance testing and helped streamline existing processes to improve efficiency. • Engage in cross-functional collaboration with technical, project management, and design teams to ensure the seamless integration and alignment of project objectives, fostering synergy across multidisciplinary domains.• Employ advanced analytics to evaluate outcomes and engagement metrics, offering actionable insights to drive decision-making processes and continually refine engagement strategies, thus optimizing resource allocation and enhancing project efficacy.

Project Achievements: Managed 120 key accounts with multiple stakeholders and facilitated their continuous subscription to the Google Ads platform with a steady budget growth up to $3.4 Million USD every quarter.• Facilitated stakeholder engagement and stakeholder analysis to effectively identify level of involvement and communication needs of each stakeholder. • Conducted research to provide account intelligence, identify key stakeholders, and develop models to analyze, explain and forecast market pattern and behaviors, and devise methods for growth.• Analyzed complex business problems and recommended strategies to prospective and existing clients to improve their processes, cultivate opportunities, and increase their ROI. • Analyzed factors which determines economic/lead generation growth and advise clients accordingly.• Analyzed Google Products/solutions and value proposition to business of different verticals and sizes and explain how they address client needs.• Implemented solutions promoting strategies, mapping Google cloud solutions against customer’s business imperatives particularly as it relates to digital transformation.

Project Achievements: Led the elicitation and documentation of business requirements for the development and deployment of an Electronic Civil Registration and Vital Statistics System (ECRVS) for UNICEF. The system captured 1.9 million births between Nov-Dec 2022.Led the team that built and deployed a Mobile Contactless Biometric Examination Registration System to JAMB. Over 1000 candidates were registered in the pilot year. A member of the team that developed and deployed the NIMC Mobile Contactless Biometric Solution for NIN registration and data correction in Nigeria. • Led the elicitation and documentation of business requirements for electronic systems, focusing on enhancing user experiences and eliminating existing manual processes.• Facilitated the migration of legacy data to cloud platforms, ensuring seamless integration with existing systems using effective data analysis and data cleaning approaches.• Collaborated with technical teams to translate business needs into system requirements, ensuring alignment with government standards.• Implemented strategic stakeholder engagement to foster continuous relationships with clients.• Worked closely with the UI/UX designers to create relatable mock ups and prototypes to stakeholders before implementation. • Created sustainable use cases for the company's products and services.• Directed, and drove processes and procedures following the company's rules and regulations.• Ensured compliance and governance with strict adherence to set KPIs.• Developed an effective customer relationship management strategy to increase customer engagement and reduce turnaround time for resolutions by 90%.• Conducted and supervised all user acceptance tests (UAT) before deployment of software applications.• Coordinated and facilitated training of end users and functionaries of developed software applications.• Spearheaded the modernization of public-facing applications, streamlining processes and improving service delivery.

Expert in using case activity diagrams.Understanding data and data movement; integration with external and existing systems.Facilitating requirement discussions with business and technical stakeholders.

Coordinating lead generators, recruiting new clienteles and managing existing clienteles. Accountable for effective communication of commercial insurance products and policies to clients resulting in a 15% increase in cross-sell opportunities and an overall 10% month-on-month revenue growth.Carried out market trend analysis to generate consistent revenue for life & non-life insurance products.Promoted company's products and services to existing and prospective clients utilizing available resources and managed relationships with partners such as banks, brokers, & other insurance companies for commercial returns.Developed product guides to potential clients reducing onboarding time by 30% and increasing conversion rates.

Attends to customers enquiries, requests and complaint. Assist in sales by up selling and cross selling of products, services and innovations.

I was an intern where I had the opportunity to learn livestock feeds production and I was exposed to the quality assurance before procurement and eventual sales.