Charles R. Email & Phone Number

- Responsible for data function and strategy across organization- Manage data team members and contractors- Salesforce and integrations administrator

- Salesforce and data systems administrator- Moved key processes from spreadsheet-based systems to Salesforce-based systems- Automated validating data transferred between systems- Manage integrations between Salesforce and other data systems

- Salesforce and related data systems administrator- Streamlined multiple processes in Salesforce, including programmatic operations to improve efficiency- Created system documentation and training materials for end users- Led and implemented a database structure shift in order to capture more detail about program operations and outcomes

Washington D.C. Metro Area

- Identify appropriate tools and methods to measure programs’ impact, growth, and development- Perform statistical analyses of student data to gauge impact on learning and on personal development- Produce high quality reports and data visualizations conveying programs’ impact on student learning and personal development- Work with various stakeholders to maximize the consumption/utilization of analytics, visualizations, and reports on student impact- Participate and advise on business intelligence and technology integration

Washington D.C. Metro Area

- Worked with program staff to implement evaluation plans for data collection and to foster improvement- Worked individually and with staff to manage and analyze data for evaluation, reflection and improvement- Completed internal program evaluations at an individual, program and organizational level to share with staff, partners, and stakeholders, including federal and municipal agencies, foundations, community organizations, and youth- Strengthened the capacity of LAYC to measure and document youth needs, interventions, and outcomes- Maintained and created partnerships with external service providers to collect, share and manage data for analysis and development- Designed, modified, trained and administered data collection instruments and create reports (attendance, pre/post, surveys, etc.) to give to front-line staff for reporting and evaluation- Prepared evaluation reports that summarize LAYC’s demographic, output, and outcome information- Provided technical consulting in outcomes, data management and program development

Washington D.C. Metro Area

-Configuring and implementing new school-wide student information system and database-Maintaining performance management frameworks, and working with AoH leadership to identify and track progress on key performance indicators for the school-Ensuring system alignments and compliance internally and externally (including DC Public Charter School Board and OSSE)-Working closely with program staff at all levels to develop accessible reports with uses ranging from day-to-day work to quality assurance to organizational performance.-Working with teams to design and implement workflows to enhance efficiency-Internal coordinator for Middle States Accreditation

Washington D.C. Metro Area

-Managed school information systems-Built reports for internal teams to manage program performance and reports for community partners and stakeholders-Created and maintained data collection and reporting tools in order to empower staff to use data in day-to-day work and decision making-Developed, implemented, and maintained frameworks for performance management, leading to increased capacity for organizational learning-Worked with teams to design and implement workflows to enhance efficiency-Internal coordinator for Middle States Accreditation

Washington D.C. Metro Area

-Planned and taught adult education courses-Developed procedures and manuals for student information systems to ensure data quality-Assisted with data reporting for grants, regular monitoring, and Academy of Hope’s Education License renewals-Developed standard operating procedures for registration and intake processes

Southern Illinois University Edwardsville

Taught Calculus lab and held office hours for tutoring

Master Of Science, Management Information Systems, General

Bs, Applied Mathematics, Magna Cum Laude

Activities and Societies: Phi Eta Sigm Phi Kappa Phi Pi Mu Epsilon Campus Ministry Intern Campus Ministry Leadership Team Member Center.