Rien Brus

Rien Brus Email and Phone Number

Managing Consultant Altuïtion | Expert in customer & employee experience (CX/EX) & change management | MSc, MM, RM, CCXP | Keynote Speaking | Teaching | Coaching | Storytelling | Transformation Management | Strategy @ Altuïtion
netherlands
Rien Brus's Location
Amsterdam Area, Netherlands
Rien Brus's Contact Details
About Rien Brus

WINNING OUTSIDE, STARTING INSIDE | BUITEN WINNEN, BINNEN BEGINNEN |Expert speaker on Customer & Employee Experience & Transformation | Dutch & EnglishBusiness used to be about creating a myth and telling it. Today it’s about telling the truth and showing it. Your brand is what employees do, how customers experience it and what they tell others. Marketing Strategy | CX | EX | Company culture transformation Management | Keynote Speaking | Consulting | Market Research | Customer Contact Mngt | Teaching, lecturing & coaching | leadership development | Digital & Human...Do what you feel to be right you'll be critized anyway...

Rien Brus's Current Company Details
Altuïtion

Altuïtion

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Managing Consultant Altuïtion | Expert in customer & employee experience (CX/EX) & change management | MSc, MM, RM, CCXP | Keynote Speaking | Teaching | Coaching | Storytelling | Transformation Management | Strategy
netherlands
Website:
altuition.nl
Employees:
24
Rien Brus Work Experience Details
  • Altuïtion
    Managing Consultant
    Altuïtion Sep 2023 - Present
    Netherlands
    Altuïtion is het leidende Customer & Employee Experience consultancybureau in Nederland. We zijn gespecialiseerd in het samen het onze klanten bouwen van 9+ organisaties dmv belevings-, service- en productinnovaties die niet alleen echt onderscheidend commercieel voordeel opleveren maar ook bijdragen aan echte en duurzame medewerker betrokkenheid. Altuïtion biedt inzicht in de onbewuste, 'zachte'​ drijfveren van klanten en medewerkers, en vertaalt deze met onze klanten in harde… Show more Altuïtion is het leidende Customer & Employee Experience consultancybureau in Nederland. We zijn gespecialiseerd in het samen het onze klanten bouwen van 9+ organisaties dmv belevings-, service- en productinnovaties die niet alleen echt onderscheidend commercieel voordeel opleveren maar ook bijdragen aan echte en duurzame medewerker betrokkenheid. Altuïtion biedt inzicht in de onbewuste, 'zachte'​ drijfveren van klanten en medewerkers, en vertaalt deze met onze klanten in harde resultaten. Van new business tot klant- en medewerker behoud. Show less
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  • Rien Brus
    Keynote Speaker, Teacher And Lecturer On Cx, Ex, Change Management
    Rien Brus Jan 2005 - Present
    International keynote speaker, teacher and inspirator on topics like customer & employee experience and driving customer centric business transformation, all aimed at making the (business) world a better place for both customers and employees.
  • Www.Cxcoach.Nl
    Founder Cxcoach
    Www.Cxcoach.Nl May 2021 - Present
    Netherlands
    Inspiring people & organizations to deliver employee & customer experiences that can truly transform people & organizations.
  • Apg Financial
    Senior Consultant Customer Experience Strategie & Transformatie
    Apg Financial Aug 2021 - Aug 2023
    Amsterdam Area
    Responsible for driving customer centric transformation across the APG organisation aligned with the company's overall 2025 strategy, with a specific focus on:1. driving customer experience management maturity2. employee engagement & activation towards customer driven growth3. company-wide mindset, behavior and culture transformation
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  • Hu University Of Applied Sciences Utrecht (Hogeschool Utrecht)
    Docentbegeleider Commerciele Economie Hu
    Hu University Of Applied Sciences Utrecht (Hogeschool Utrecht) May 2021 - Jan 2023
    Utrecht, Netherlands
    coaching and supporting graduate students through their graduation internship and final graduation - coaching and mentoring
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  • Aegon
    Global Vice President Of Customer Strategy
    Aegon Jul 2016 - Aug 2021
    The Hague Area, Netherlands
    1. Driving Aegon's transformation from a product driven into a customer driven, digitally enabled service company with a purpose to 'help people achieve a lifetime of financial security’. 2. Creating, sharing and driving exemplary customer experience best practices across all Aegon companies worldwide, and building CX knowledge, capabilities and tools to facilitate CX transformation. 3. Applying expertise in all areas of CX management, marketing strategy, market research… Show more 1. Driving Aegon's transformation from a product driven into a customer driven, digitally enabled service company with a purpose to 'help people achieve a lifetime of financial security’. 2. Creating, sharing and driving exemplary customer experience best practices across all Aegon companies worldwide, and building CX knowledge, capabilities and tools to facilitate CX transformation. 3. Applying expertise in all areas of CX management, marketing strategy, market research, communications, employee engagement and (project) management to connect people, drive action and support growth. Show less
    View
  • Aegon
    Vice President Customer Experience
    Aegon Jul 2012 - Jul 2016
    The Hague
    Responsible for improving customer experience and customer loyalty within Aegon worldwide. This involves advising, supporting, teaching, challenging and steering Aegon business globally on Customer Experience, Customer Loyalty (NPS) and Employee Engagement.
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  • Aegon Nederland
    Program & Change Manager Customer Focus
    Aegon Nederland Dec 2008 - Jul 2012
    The Hague
    Responsible for an organizational change initiative to improve the customer focus and implementing a voice of the customer cultue at AEGON Nederland
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  • Zwitserleven
    Change Manager Customer Strategy & Experience
    Zwitserleven Jul 2005 - Nov 2008
    This position brings together different areas of expertise like marketing strategy, internal branding, cultural change management, service management and training & coaching.
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  • Zwitserleven
    Manager Marketing Services
    Zwitserleven Dec 2003 - 2005
    Responsible for the marketing Services Dept at Zwitserleven - market research, trade marketing, marketing support etc.
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  • Zwitserleven
    Head Of Product Marketing
    Zwitserleven 2000 - 2003
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  • Zwitserleven
    Senior Product Manager
    Zwitserleven 1998 - 2000
    View
  • Delta Lloyd
    Senior Relationship Manager
    Delta Lloyd 1995 - 1998
    View

Rien Brus Skills

Change Management Strategy Business Strategy Crm Coaching Management Marketing Strategy Management Consulting Customer Experience Marketing Communications Training Operations Management Product Marketing Market Research Storytelling Leading Change Process Improvement Business Process Improvement Customer Relationship Management Marketing Interim Management Customer Experience Management Customer Experience Transformation Customer Experience Consulting Nps Voice Of The Customer Motivational Speaking Behavioral Finance Leadership Development Employee Engagement Cultural Transformation Contact Management Contact Center Strategy Executive Coaching

Rien Brus Education Details

Frequently Asked Questions about Rien Brus

What company does Rien Brus work for?

Rien Brus works for Altuïtion

What is Rien Brus's role at the current company?

Rien Brus's current role is Managing Consultant Altuïtion | Expert in customer & employee experience (CX/EX) & change management | MSc, MM, RM, CCXP | Keynote Speaking | Teaching | Coaching | Storytelling | Transformation Management | Strategy.

What is Rien Brus's email address?

Rien Brus's email address is rb****@****egon.nl

What is Rien Brus's direct phone number?

Rien Brus's direct phone number is +317034*****

What schools did Rien Brus attend?

Rien Brus attended Tilburg University, Tias School For Business And Society, Nyenrode Business Universiteit, Nima, Nederlands Instituut Voor Marketing, Customer Experience Professionals Organisation, New York University, Customer Connection, Satmetrix, University Of Ulster, Gymnasium Beekvliet.

What are some of Rien Brus's interests?

Rien Brus has interest in Cooking, Travelling, Sports, Italy, Wine.

What skills is Rien Brus known for?

Rien Brus has skills like Change Management, Strategy, Business Strategy, Crm, Coaching, Management, Marketing Strategy, Management Consulting, Customer Experience, Marketing Communications, Training, Operations Management.

Who are Rien Brus's colleagues?

Rien Brus's colleagues are Peter Stroink, Marieke Smeets, Anne-Florine Holtrigter, Hilde Van Baal-Van Beem, Luc Kleijnen - Ccxp, Julia Janssen, Stephan Van Slooten.

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