Rien Brus Email & Phone Number

Netherlands

Altuïtion is het leidende Customer & Employee Experience consultancybureau in Nederland. We zijn gespecialiseerd in het samen het onze klanten bouwen van 9+ organisaties dmv belevings-, service- en productinnovaties die niet alleen echt onderscheidend commercieel voordeel opleveren maar ook bijdragen aan echte en duurzame medewerker betrokkenheid. Altuïtion biedt inzicht in de onbewuste, 'zachte'​ drijfveren van klanten en medewerkers, en vertaalt deze met onze klanten in harde… Show more Altuïtion is het leidende Customer & Employee Experience consultancybureau in Nederland. We zijn gespecialiseerd in het samen het onze klanten bouwen van 9+ organisaties dmv belevings-, service- en productinnovaties die niet alleen echt onderscheidend commercieel voordeel opleveren maar ook bijdragen aan echte en duurzame medewerker betrokkenheid. Altuïtion biedt inzicht in de onbewuste, 'zachte'​ drijfveren van klanten en medewerkers, en vertaalt deze met onze klanten in harde resultaten. Van new business tot klant- en medewerker behoud. Show less

International keynote speaker, teacher and inspirator on topics like customer & employee experience and driving customer centric business transformation, all aimed at making the (business) world a better place for both customers and employees.

Netherlands

Inspiring people & organizations to deliver employee & customer experiences that can truly transform people & organizations.

Amsterdam Area

Responsible for driving customer centric transformation across the APG organisation aligned with the company's overall 2025 strategy, with a specific focus on:1. driving customer experience management maturity2. employee engagement & activation towards customer driven growth3. company-wide mindset, behavior and culture transformation

Utrecht, Netherlands

coaching and supporting graduate students through their graduation internship and final graduation - coaching and mentoring

The Hague Area, Netherlands

1. Driving Aegon's transformation from a product driven into a customer driven, digitally enabled service company with a purpose to 'help people achieve a lifetime of financial security’. 2. Creating, sharing and driving exemplary customer experience best practices across all Aegon companies worldwide, and building CX knowledge, capabilities and tools to facilitate CX transformation. 3. Applying expertise in all areas of CX management, marketing strategy, market research… Show more 1. Driving Aegon's transformation from a product driven into a customer driven, digitally enabled service company with a purpose to 'help people achieve a lifetime of financial security’. 2. Creating, sharing and driving exemplary customer experience best practices across all Aegon companies worldwide, and building CX knowledge, capabilities and tools to facilitate CX transformation. 3. Applying expertise in all areas of CX management, marketing strategy, market research, communications, employee engagement and (project) management to connect people, drive action and support growth. Show less

The Hague

Responsible for improving customer experience and customer loyalty within Aegon worldwide. This involves advising, supporting, teaching, challenging and steering Aegon business globally on Customer Experience, Customer Loyalty (NPS) and Employee Engagement.

The Hague

Responsible for an organizational change initiative to improve the customer focus and implementing a voice of the customer cultue at AEGON Nederland

This position brings together different areas of expertise like marketing strategy, internal branding, cultural change management, service management and training & coaching.

Responsible for the marketing Services Dept at Zwitserleven - market research, trade marketing, marketing support etc.

Master Of Science - Ms, Marketing/Marketing Management & Research

Mm Degree, Master Of Marketing

Change Management Course

Register Marketeer

"registered marketeer" which is the Dutch equivalent of the EMP title - since september 2014

Ccxp Certified Cx Professional, Customer Experience Management

Change Mngt & Service Mngt (By Ritz Carlton)

College Cycle "Customer Psychology"

Net Promotor Certification Program

European Studies

Education record