Rifandra Zumaryan Email and Phone Number
Hi everyone!My name is Rifandra and I am an Information System graduate and tech enthusiast. I am a dedicated IT and Customer Support specialist with experience in product management. Skilled in resolving client issues and using feedback to enhance products. Strong team player focused on leveraging technology to improve user experience and support business growth. Committed to delivering high-quality service and fostering positive relationships.
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Customer Support OfficerBtse IndonesiaWest Java, Indonesia
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Associate Product OfficerIndodax - Indonesia Digital Asset Exchange Aug 2024 - Nov 2024Jakarta, Indonesia- Collaborated with cross-functional teams to enhance product offerings, ensuring alignment with customer needs and market trends.- Assisted in managing the product lifecycle, monitoring performance metrics, and facilitating communication between stakeholders for continuous improvement. -
Associate Product OperationIndodax - Indonesia Digital Asset Exchange Jun 2024 - Aug 2024Jakarta, Indonesia- Assist in streamlining daily operations by coordinating various tasks, ensuring efficient workflow, and addressing operational challenges.- Oversee vendor payment processes, ensuring timely and accurate transactions while maintaining strong relationships with external partners.
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Administrative OfficerIndodax - Indonesia Digital Asset Exchange Mar 2024 - Jun 2024Jakarta, Indonesia- Monitor and assess customer service escalations, identifying key issues and facilitating effective communication between teams to resolve concerns promptly.- Analyze problems to determine root causes and implement solutions, ensuring thorough follow-up with relevant teams to enhance overall operational efficiency.
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Customer SupportIndodax - Indonesia Digital Asset Exchange Nov 2021 - Mar 2024Jakarta Selatan, Jakarta Raya, Indonesia- Provided exceptional support to customers via phone, email, and chat, addressing inquiries and resolving issues promptly and effectively.- Collaborated with internal teams to escalate complex issues and ensure timely resolutions, contributing to a positive customer experience.
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Business It InternOlx Group Oct 2019 - Jan 2020IndonesiaSupported the Business IT team by managing assets, handling incident management through a ticketing system, providing technical support, and facilitating the installation and configuration of hardware and software to enhance operational efficiency -
It Support InternBizzy Indonesia Dec 2018 - Mar 2019Setiabudi, Jakarta SelatanAssisted the IT department by providing troubleshooting support, preparing devices and user accounts, and ensuring a seamless onboarding experience for new users.
Rifandra Zumaryan Education Details
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Computer Science -
Smk Negeri 1 BojonggedeIntermedia/Multimedia
Frequently Asked Questions about Rifandra Zumaryan
What company does Rifandra Zumaryan work for?
Rifandra Zumaryan works for Btse Indonesia
What is Rifandra Zumaryan's role at the current company?
Rifandra Zumaryan's current role is Customer Support Officer.
What schools did Rifandra Zumaryan attend?
Rifandra Zumaryan attended Universitas Trilogi (D/h Stekpi), Cep-Ccit Ftui, Smk Negeri 1 Bojonggede.
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