Key Responsibilities:- Implement and Expand Digital Services and E-Commerce Capabilities: Facilitate the development and implementation of key digital services and e-commerce initiatives for both external customers and internal stakeholders. Provide training and support to ensure successful adoption.- Build Strategic Partnerships: Implement system integrations with key customers (brands and vendors) to strengthen relationships and drive profitable sales growth.- Global Collaboration and Innovation: Collaborate with the Coats Digital Global team as a Digital Project Manager, contributing to the development and implementation of new projects and processes aligned with the broader Group strategy.- Drive Digital Transformation and Process Optimization: Conduct value stream mapping to identify opportunities for improvement within the Customer Color Experience (CCE) operations. Develop and implement standardized operating procedures (SOPs) to enhance efficiency and customer satisfaction.- Champion Data-Driven Decision Making: Implement Business Intelligence (BI) and analytics solutions to track CCE performance, identify trends, and inform strategic decisions. Promote a data-driven culture within the team and across the organization.- Lead and Develop a High-Performing Team: Recruit, mentor, and coach a team of digital services professionals across multiple locations (Dhaka, Chittagong, Comilla), fostering a culture of excellence and accountability through clear performance objectives, regular feedback, and performance measurement systems.

- Led successful implementation and configuration of FastReact software solutions (new systems and upgrades) at client facilities across Bangladesh, Russia, Ukraine, Tunisia, and Pakistan, ensuring adherence to agreed specifications and exceeding client expectations.- Proactively identified and resolved client issues, providing tailored solutions and technical support through on-site visits, phone, email, and online meetings.- Championed client success by conducting regular health checks, identifying areas for improvement, and fostering a culture of continuous optimization.- Drove product adoption and maximized client value by showcasing new FastReact features and identifying opportunities for upselling and cross-selling.- Collaborated effectively with internal teams, providing comprehensive documentation, weekly activity reports, and valuable insights gained from client interactions.- Supported the commercial team by providing technical expertise and product knowledge during sales campaigns.

Major Responsibilities:- Optimized Production Planning and Execution: Developed and implemented production schedules based on confirmed orders, ensuring efficient resource allocation and timely delivery. Created detailed operation bulletins and production layouts to streamline workflow and maximize output.- Enhanced Productivity through Lean Principles: Conducted work studies and line balancing exercises to identify bottlenecks and optimize production processes. Implemented lean manufacturing principles to reduce waste, minimize downtime, and improve overall efficiency.- Data-Driven Decision Making: Tracked and analyzed key performance indicators (KPIs) such as daily production, efficiency, man-machine ratio, DHU, and cost per minute using Excel-based reporting systems. Provided data-driven insights to inform process improvements and strategic decision-making.- Developed Innovative Production Monitoring System: Designed and implemented a real-time production monitoring system to provide real-time visibility into production performance, enabling proactive issue identification and resolution.- Managed Sewing Machine Database and Asset Optimization: Maintained a comprehensive database of sewing machines, tracking maintenance schedules, performance metrics, and utilization rates. Contributed to asset optimization strategies to ensure equipment availability and minimize downtime.- Fostered a Culture of Continuous Improvement: Led workplace re-engineering initiatives and standardized processes to enhance safety, quality, and efficiency. Introduced new methods and techniques to drive continuous improvement and foster a culture of innovation.- Visual Communication and Branding: Created engaging infographics, motivational posters, and factory profiles to enhance communication, promote safety awareness, and strengthen brand identity.

Responsibilities:- Optimized Needle Loom Production and Efficiency: Planned and controlled production activities within the needle loom section, ensuring efficient resource allocation, timely delivery, and adherence to production targets. Implemented process improvements to enhance productivity and minimize waste.- Ensured Compliance with International Standards: Supported the Management Representative (MR) in maintaining and implementing various compliance systems, including Quality Management System (QMS), Food Safety Management System (FSMS), and Occupational Health and Safety Assessment Series (OHSAS), ensuring adherence to industry best practices and regulatory requirements.