Joe Rigano is a Director of Customer Success at Panviva. He possess expertise in online marketing, lead generation, marketing, account management, social media marketing and 20 more skills. Colleagues describe him as "Over eight years of close collaboration, I've witnessed Joe redefine excellence in Customer Success through his exceptional ability to balance customer advocacy with strategic business objectives. His talent for building trust-based relationships while maintaining focus on organizational goals sets him apart in the field. What truly distinguishes Joe is his masterful approach to customer relationship management. He consistently transforms challenging situations into opportunities through his diplomatic skills and unwavering dedication to representing customer interests. As a mentor and role model to other CSMs, he has elevated our entire Customer Success function by setting and helping others achieve high standards of excellence. I'm particularly grateful for Joe's consistent dedication to providing clear perspectives from "customer land," which has enriched our product roadmap and strategic decision-making. His ability to translate customer needs into actionable insights while maintaining strong partnerships has been invaluable. Any organization would be fortunate to have Joe as part of their Customer Success leadership – he doesn't just manage customer relationships, he transforms them into strategic partnerships while elevating the entire CS function." and "Joe is a top notch Sales Director! I've been working with Joe on the process of becoming a Panviva customer over the past year and a half (the hold up was on our side, not Joe's/Panviva's). In the past, I've done sales training in Banking/Lending and SaaS, and throughout the entire process with Joe/Panviva, I have been impressed by his approach to working/managing us as a sales prospect in his pipeline. Throughout it all, Joe was intentional about reaching out on a regular basis, without ever coming across as pushy. He partnered with me to aid in helping equip and inform me to help create internal buy-in with key stakeholders within my business to move the process forward. Whenever he committed to a deadline, he delivered on it or followed up appropriately. It was a pleasure to work with Joe, and while it is exciting for us to turn towards establishing/building relationships with Panviva's Customer Support Team, I will say that I'll miss my regular calls with Joe, as he made it a point to show that he valued and cared to know me as an individual, not just a sales prospect. Keep up the great work Joe!"