Rigel Semprum Email & Phone Number

Pompano Beach, Florida, United States

Manage contracts for SLED/FED businesses to ensure compliance and drive regional revenue growth. Responsibilities include developing contract audit reports and compliance guides, revising Sales Audit Report Templates for contract compliance, and collaborating with RVPs and DSO-SLED on regional training for quoting, ordering, and sales enablement. Audit Sales Audit Reports monthly and quarterly for accuracy, expand contract use within regions to boost territory growth, and coordinate with Marketing and T&D for customer education and event planning. Attend national public sector contract conferences, lead new contract solicitations and bid proposals with Sales Management and Legal, maintain SLED Procurement Contract CONNECT site, and manage Contract Price List in MS Dynamics while overseeing contract updates and modifications. Support GSA and SLED contract integrations and ensure execution of required marketing events with regional teams.

Spearhead end-to-end sales operations including coordinating with manufacturers and distributors on managing internal workflow and streamlining key processes to ensure seamless order booking. Accountable for managing and operating the Avaya systems, as well as navigating them across other manufacturers. Oversee staff training, process optimization, sales consultation, and customer relations management. Strategically developed and deployed a high-performing group to administer key accounts and assisted them in learning, as well as improving new tools and processes as per their needs. Played a key role in the development of new sales tools – ServiceNow and Quosal, as well as ensured proper functionality by working closely with the tool developer to integrate new pieces for tool upgradation. Maintained company-wide standards and regulations while leveraging expertise to streamline existing practices for high-worth company account with specific and special needs. Fulfill quarterly and monthly sales forecasts and goals, as well as eliminate procedural discrepancies within the order booking process in coordination with the sales team and company leadership.

Miami/Fort Lauderdale Area

Managed the assigned account managers and oversaw their pre-and post-sales activities to identify areas of improvement, recommend effective performance enhancement measures, and enhance the efficiency of overall tech service operations. Sourced opportunities to integrate operating best practices and facilitate growth of HP service revenue. Translated dynamic business and customer needs into scalable action plans and delivered services tailored specifically to customer requirements. Held accountability for directing comprehensive operational analysis to determine performance and procedural gaps impacting sales operations and performance of sales representatives, as well as deployed strategic improvement plans. Contributed extensively to business development and growth by promoting the service across internal mediums and advertising on the web while ensuring products are correctly linked and categorized in the system to HP Care Pack.Developed integrative measures in coordination with the vendor partners to gain insight into deal registration process, as well as define functions to secure business activities against adversaries. Delivered hands-on training and development support to the staff on all aspects of service registration process; served as a prime point of contact for all process-related concerns and queries.

Miami, Fl

Functioned in a key role, responsible for steering Avaya enablement in coordination with strategic partners by educating them on the use of tools and system navigation. Administered and coordinated all facets of indirect sales activities for the assigned territory. Steered robust efforts for delivering effective reseller guidance and support, sales promotion, marketing, sales team training, and product advertisement across key accounts. Hand-picked to lead all managerial duties for the company’s products and services, ensuring consistent channel growth, streamlined workflow, and partners’ understanding of steps needed to increase medal level. Expanded the existing customer base by anticipating end-user needs and upselling products and services via administering indirect sales channels with resellers.

Greater Boston Area

Facilitated the seamless transition of cross-functional departments from Canadian to US territory by creating training manuals for the teams. Functioned in numerous roles and consistently progressed to the position of higher authority from entitlement to invoicing and then to Software Maintenance and Support. Fostered strategic relationships with Fortune 500 companies within NA and LA territories including PEMEX & PDVSA, Tesoro, and Braskem. Held accountability for integrating support entitlement data in the Customer Services CRM database, remediating invoice collection issues, expediting renewal closure, and upselling maintenance support and renewing software licenses.

Greater Boston Area

Administered dynamic customer relations, delivered pre- and post-product installation support, worked with the customer support management team and provided statistical analysis survey/examination results, and identified/eliminated performance gaps. Planned and designed customer satisfaction surveys, software training for new hires, course evaluations, and opinion polls for customer support. Created invoices, as well as adhered to Sarbanes Oxley while entering sales orders.

Ba, Bachelor Of Science In Business - Management

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