Rigers Maja Email & Phone Number

Tirana, Al

Tirana, Al

Tirana, Albania

My key responsibilities:1.Troubleshooting: Diagnose and resolve hardware and software issues for users.2.Customer Support: Provide assistance through various channels, such as phone, email, or chat.3.Documentation: Maintain accurate records of issues and resolutions for future reference.4.Training: Educate users on system functionalities and best practices.5.Collaboration: Work with other IT teams to resolve complex problems.6.Feedback and Improvement: Collect user feedback to improve support processes and systems.

Albania

In May and June 2024, I completed an internship at OSHEE (Operator of Electricity Distribution), where I focused on network and data security. This opportunity allowed me to work with various tools and technologies, ensuring the secure and efficient operation of the company’s IT system.During my internship, I had the chance to work with:-Mobaxterm: Administering remote systems and executing scripts for server maintenance.- Checkpoint Smart Control: Configuring and managing security solutions to protect the network from internal and external threats.-Networking: Implementing and maintaining network infrastructure to ensure stable and high-performance connections.-Network Security: Implementing various security measures to protect information and network integrity.-Firewalls: Configuring and monitoring firewalls to safeguard the network from cyber-attacks.-Mobile Applications: Testing and securing mobile applications used by OSHEE staff and customers.This internship provided me with valuable, hands-on experience in IT and cybersecurity, enhancing my technical skills and deepening my understanding of challenges and solutions in this field. I am confident that this experience will serve as a strong foundation for my professional development.

Master Of Science - Ms, Electronics Engineering

Network And System Administration/Administrator

Bachelor Of Engineering - Be, Electronics Engineering, 8/10