Jacob Riggs Email & Phone Number

Bothell, WA, US

• Supports an assigned book of business on a consistent basis with a focus on providing expert guidance and input to clients on all matters related to IT.
• Effectively manages and oversees assigned projects involving server upgrades, infrastructure improvements, and earning industry compliance.
• Serves as the Lead Engineer for a majority of accounts while acting as an initial point of escalation for Support Desk or Rapid Response team issues.
• Performs visits to clients on-site, performs scheduled maintenance, and handles/resolves any issues.
• Holds a pivotal role on a Security team responsible for handling reactive work related to security incidents (email hacks and viruses/malware).
• Recognized as the #4 revenue generator out of approximately 50 billable resources (First 6 months of 2023).

Bothell, WA, US

Seattle, Washington, US

• Effectively managed, led, and oversaw all aspects of IT as it related to Schnitzer west while coordinating support for employees through a local MPS.
• Successfully prepared and implemented yearly budgets for the IT department.
• Recognized for successfully changing the hardware refresh cycle to help the company cut its hardware budget in half.
• Provided in-depth guidance and input on creating a BCDR plan for the organization as well as setting new security standards and practices for the organization.
• Demonstrated optimal abilities in managing all contract renewals and vendor relationships for SNWRE IT.
• Provided reactive support and resolved large scale issues/outages as needed.

Seattle, Washington, US

• Successfully managed and continued to build out the organization’s Networks across Washington and Colorado.
• Skillfully handled day-to-day support issues in the Corporate Office (O365, OS, and AV).
• Provided in-depth education to users on various Security practices and principals (Phishing and Malicious Links) with a focus on providing guidance and input on workflows to improve security throughout the purchasing.
• Provided ongoing support to users in identifying/maintaining awareness around email attack vectors (Phishing, Malicious attachments, and Links) as well as creating written documentation (FAQ’s and how-to’s) for users.
• Effectively managed all aspects of Hardware and Software Inventory with an emphasis towards recommending future purchases.
• Demonstrated in-depth skills in managing Networks, Windows Servers, Digium Phones, Office 365, AV/AD/IAM, and VPN’s.

Seattle, WA, US

Seattle, WA, US

Assist customers in resolution of Technology related issues over phone/email/chat.