Jacob Riggs Email & Phone Number

Bothell, Wa, Us

• Supports an assigned book of business on a consistent basis with a focus on providing expert guidance and input to clients on all matters related to IT.• Effectively manages and oversees assigned projects involving server upgrades, infrastructure improvements, and earning industry compliance.• Serves as the Lead Engineer for a majority of accounts while acting as an initial point of escalation for Support Desk or Rapid Response team issues.• Performs visits to clients on-site, performs scheduled maintenance, and handles/resolves any issues.• Holds a pivotal role on a Security team responsible for handling reactive work related to security incidents (email hacks and viruses/malware).• Recognized as the #4 revenue generator out of approximately 50 billable resources (First 6 months of 2023).

Bothell, Wa, Us

Seattle, Washington, Us

• Effectively managed, led, and oversaw all aspects of IT as it related to Schnitzer west while coordinating support for employees through a local MPS.• Successfully prepared and implemented yearly budgets for the IT department.• Recognized for successfully changing the hardware refresh cycle to help the company cut its hardware budget in half.• Provided in-depth guidance and input on creating a BCDR plan for the organization as well as setting new security standards and practices for the organization.• Demonstrated optimal abilities in managing all contract renewals and vendor relationships for SNWRE IT.• Provided reactive support and resolved large scale issues/outages as needed.

Seattle, Washington, Us

• Successfully managed and continued to build out the organization’s Networks across Washington and Colorado.• Skillfully handled day-to-day support issues in the Corporate Office (O365, OS, and AV).• Provided in-depth education to users on various Security practices and principals (Phishing and Malicious Links) with a focus on providing guidance and input on workflows to improve security throughout the purchasing of hardware and software.• Provided ongoing support to users in identifying/maintaining awareness around email attack vectors (Phishing, Malicious attachments, and Links) as well as creating written documentation (FAQ’s and how-to’s) for users to reference.• Effectively managed all aspects of Hardware and Software Inventory with an emphasis towards recommending future purchases.• Demonstrated in-depth skills in managing Networks, Windows Servers, Digium Phones, Office 365, AV/AD/IAM, and VPN’s.

Seattle, Wa, Us

Seattle, Wa, Us

Assist customers in resolution of Technology related issues over phone/email/chat.