Managed server infrastructure across VMware vSphere and AWS.Administered Active Directory, Office 365, and OKTA single sign-on (SSO) for secure and seamless user access.Designed and managed the Microsoft Intune MDM solution to enhance mobile device security and compliance.Developed and implemented an enterprise patch management program using WSUS, Office 365, and Intune.Led disaster recovery efforts during a CrowdStrike outage, implementing strategies for faster future recovery.Automated health checks and reporting for Active Directory, vSphere, PCI compliance, and SOX compliance in preparation for an IPO.Standardized and documented enterprise systems to ensure consistency and reliability.Managed and administered the SharePoint Online environment, improving collaboration across the organization.Migrated on-premises infrastructure to AWS cloud, optimizing resources and reducing operational costs.Consolidated a multi-domain environment into a single domain, enhancing security, reliability, and infrastructure integrity.Developed PowerShell automation scripts to manage Active Directory objects and enforce enterprise compliance.Managed the end-to-end migration of Office 365 and AWS infrastructure for an acquired entity, consolidating resources and standardizing cloud services with minimal downtime for end users.Supported and consolidated POS systems for marinas nationwide, leading the migration from on-premises infrastructure to AWS.

Responsible for the management of end-users in Microsoft Office 365 and Azure Active Directory.Created and updated end-user documentation outlining standard builds for different deployments to ensure uniform footprints across the environment. Ensured IT equipment was properly inventoried and maintained to enable more accurate budgeting for the business, and a better experience for customers. Responsible for requirements gathering, designing, planning, presentation, documentation, communication, implementation, architecture and deployment of a test lab mirroring production, customer-facing environments.

Directly managed a team of 9 technicians across the United States, Canada, and Panama, fostering innovation and continuous learning.Led the design, planning, architecture, deployment, and management of mobile devices for over 30 countries globally using VMware AirWatch.Aligned the Desktop Support department with other business units to unify efforts, enhancing customer satisfaction and first-call resolution.Ensured IT operations did not negatively impact the end-user experience by collaborating across departments.Maintained accurate inventory of IT equipment, contributing to more precise budgeting.Built and maintained vendor relationships, negotiating contracts for new hardware and services to optimize resources.Acted as the final escalation point for all desktop support and engineering matters, ensuring swift issue resolution.Mentored and trained team members, providing cross-training and assistance with tasks, issues, and administrative duties.Delegated tasks to the team to ensure balanced support coverage and project progress.Developed comprehensive support documentation to streamline operations and improve first-call resolution rates.Managed the on-call schedule, ensuring global coverage for business units.

Led the migration of 3,000 mobile devices from a third-party AirWatch deployment into an enterprise VMware AirWatch instance.Supported for over 3,800 users and 4,200 computers across the United States and Canada.Created, tested, and deployed software packages using SCCM and Adaptiva OneSite.

Supported for over 3,800 users and 4,200 computers across the United States and Canada.Created, tested, and deployed software packages using SCCM and Adaptiva OneSite.

Contracted to perform client upgrades, standardizing client machines enterprise-wide. Created and deployed software packages using SCCM, standardizing software deployment and configuring peripherals such as network printers in support of the client upgrades.

Hired to build the new IT Service Desk department, tasked with the support of end-users and client assets. Acted as the first line of support for end-user systems in conjunction with Berkley Technology Services corporate IT. Tasked with assisting the Quality Assurance department in testing new customer facing applications. Assisted with the installation and turn-up of new network assets including new circuits.

Purchased, standardized, deployed, and supported fixed assets, client systems, and network systems, including workstations, printers, Avaya phones, switches, and routers. Oversaw IT operations at 10 regional offices across the southern United States and provided support to sister-company offices.Maintained documentation, business continuity and disaster recovery plans and security compliance. Created and maintained software packages and images for deployment to clients and servers, streamlining IT operations. Built and maintained vendor relationships, negotiating contracts for new hardware and services to optimize IT resources.

Responsible for the administration of over 900 users and 1000 Windows XP workstations.Utilized SMS 2003, SCCM 2007, Symantec System Center and Symantec Endpoint to manage computers.Assisted in the deployment of over 600 replacement workstations.

Top Secret Security Clearance.Support and managed over 3000 users providing Level 1 and 2 Help Desk support for local network.Create and remove users, shared mailboxes, and distribution lists in Exchange 5.5/2003.Installation and configuration of Server 2000 and 2003 print servers.Designed and implemented the career field job qualification test, as well as training materials regarding troubleshooting and repairing client systems and file shares.Managed the Blackberry Enterprise Server for wireless e-mail for approximately 20 users.Created Norton Ghost images for deployment of standard desktop configuration.Installation, configuration, and troubleshooting of Windows XP Professional clients.Utilized Remote Desktop, SMS 2003, or Remote Assistance to resolve client errors.Administered agents in the Remedy ticket tracking system.Manage nightly backups and tape drives utilizing Vertias Back Exec software.Installed and configured Cisco client VPN software to allow remote users to access base LAN.