Nick Riggs Email & Phone Number

Sydney, NSW, AU

Sydney, Australia

As a independent contractor I have been providing digital and social strategy and consultancy for a number of blue-chip and public-sector clients.

Consulting to the TMS digital team I have been responsible for writing social media strategy for a leading multinational insurance brand and an international tourism association. This has involved:* Writing social media playbooks on Facebook, LinkedIn, Twitter and Risk Management* Sourcing and managing online listening tools* Building a photo competition.

• I worked as a digital and social media strategist for Life Education, a not-for-profit which delivers health and safety programs to Australian children. In 2013, Life Education delivered programs to 600,000 children in.
• Social Media Channels (including Facebook, Twitter and YouTube).
• Two mobile applications
• A rethinking and redesign of all LEA websites including a socially focussed community hub designed for parents and a gaming site for children. www.lifeeducation.org.au
• Digital fundraising campaigns (microsites, social channels and peer-to-peer fundraising)
• Digital newsletters and personalised digital communications.To successfully build strategy for this digital ecosystem as a whole as well as bespoke strategies for all the components that make up LEA’s digital output I.

Devised and implemented digital and social projects for McCann Sydney's clients. In addition, was responsible for researching and evangelising new technologies and digital communication trends. Working closely with the creative department I ensured that all projects had sound digital creative components.

Including the website redesign for Berala on the Park Aged Care facility. This included instructing the client on user experience issues, communicating a design brief to developers, managing a budget and overseeing production.

• Managing the playstation.com website forums (which peaked at 30,000 unique page views per day) as well as within online titles, I was tasked with creating a vibrant and exciting user experience for the English speaking.
• Composing and communicating official announcements, reporting consumer concerns and comments to SCEE, devising and running competitions, leagues and tournaments and writing news for the official website.
• Working closely with various departments within SCEE including PR, production, marketing and legal to formulate policies, troubleshoot escalations and coordinate external communications.
• I represented the Online Delivery Department in the implementation meetings for the Home Project – A 3D social networking environment available free to all PlayStation users. In this role I advised Sony on all aspects.
• I managed the UK moderation team to ensure all ethical and legal / compliance obligations relating to user generated content were met.
• I was responsible for producing weekly, monthly and quarterly reports documenting issues relating to the PlayStation community and informing the company of community statistics and metrics.

Responsible for ensuring that UK Big Brother chatrooms and forums met all legal guidelines. In addition, responsible for developing and implementing interactive games, dealing with customer morale including complaints and fostering and caring for a huge online community (over one million unique users).One of the focuses of this position was to setup.

Employed to test usability and functionality of Playstation 2, Xbox and PC games. This involved considering the user experience of games titles and preparing reports to reflect this experience. I was also responsible for managing and maintaining a database of all known issues with the product to assist the producers and product managers in understanding.

Analysed OUP’s quality assurance process and facilities.I advised OUP on communication methods, human resources (team structure) and technological infrastructure.

Managed a team of twelve games testers.Project managed and delivered approximately 30 Gold titles in accordance with processes and guidelines I implemented.Acted as a liaison between the external developers and producers of BBC software titles. Gained a thorough understanding of how people relate to computer applications and how to construct beautiful.

Graduate Diploma Psychological Science, Psychology, 79.7

Msc, Interactive Multimedia

Awarded a Masters with Distinction

Ba, Professional Writing, Japanese

Shortlisted for the University Prize - Professional Writing.