- Take ownership of multiple products within the IT Team, managing their entire lifecycle from conception to launch, ensuring alignment with business objectives.- Drive communication with international stakeholders across SE, FR, ES, and GR, employing strategic thinking to define requirements that contribute long-term value to the organization.- Adopt a data-driven approach to prioritize the product backlog, consistently aligning with business goals and the evolving product… Show more - Take ownership of multiple products within the IT Team, managing their entire lifecycle from conception to launch, ensuring alignment with business objectives.- Drive communication with international stakeholders across SE, FR, ES, and GR, employing strategic thinking to define requirements that contribute long-term value to the organization.- Adopt a data-driven approach to prioritize the product backlog, consistently aligning with business goals and the evolving product roadmap.- Conduct in-depth research, definition, and specification of features for both new and existing products, collaborating closely with the IT Team to ensure successful development and implementation. Show less

- Provided comprehensive IT support to clients through various channels, including phone, email, and remote access, ensuring prompt resolution of technical issues.- Demonstrated proficiency in troubleshooting hardware (GPS Tracking Systems and Tachographs) and software (Logistic CRM and Fleet Management Platforms), collaborating with relevant stakeholders to resolve complex issues effectively.- Assisted in setting up and configuring IT systems and software for clients, ensuring smooth… Show more - Provided comprehensive IT support to clients through various channels, including phone, email, and remote access, ensuring prompt resolution of technical issues.- Demonstrated proficiency in troubleshooting hardware (GPS Tracking Systems and Tachographs) and software (Logistic CRM and Fleet Management Platforms), collaborating with relevant stakeholders to resolve complex issues effectively.- Assisted in setting up and configuring IT systems and software for clients, ensuring smooth implementation and functionality.- Educated clients on IT-related matters and EU Regulation 561/06, empowering them to make informed decisions and comply with regulatory requirements.- Documented and maintained detailed records of client interactions and issue resolutions, ensuring transparency and accountability in the support process. Show less

- Managed B2B customer accounts, ensuring their needs were met promptly and effectively.- Handled high inbound and outbound multi-channel communications, including phone calls, emails, and live chat.- Cultivated and maintained strong relationships with carriers and B2B customers.- Delivered exceptional customer service to customers and carriers, addressing inquiries, concerns, and requests.- Proactively identified and resolved customer and carrier problems, employing effective… Show more - Managed B2B customer accounts, ensuring their needs were met promptly and effectively.- Handled high inbound and outbound multi-channel communications, including phone calls, emails, and live chat.- Cultivated and maintained strong relationships with carriers and B2B customers.- Delivered exceptional customer service to customers and carriers, addressing inquiries, concerns, and requests.- Proactively identified and resolved customer and carrier problems, employing effective problem-solving skills and collaboration with relevant stakeholders.- Provided accurate shipment quotes for B2B customers and facilitated shipment setups as required, ensuring smooth logistics operations and customer satisfaction. Show less

- Conducted localization and proofreading in Italian for various software and their components, encompassing product copies, website copy, marketing copy, and other materials.- Created and maintained B2C and B2B style guides and glossaries in Italian, ensuring consistency and adherence to brand standards across all content.- Implemented Search Engine Optimization (SEO) strategies and tracked performance over time to optimize content visibility and engagement.- Provided assistance to… Show more - Conducted localization and proofreading in Italian for various software and their components, encompassing product copies, website copy, marketing copy, and other materials.- Created and maintained B2C and B2B style guides and glossaries in Italian, ensuring consistency and adherence to brand standards across all content.- Implemented Search Engine Optimization (SEO) strategies and tracked performance over time to optimize content visibility and engagement.- Provided assistance to startups and SMEs, leveraging localization expertise to enhance user experience and expand market reach. Show less

- Conducted online business English lessons for professionals from diverse backgrounds, industries, and proficiency levels.- Designed and delivered customized lesson plans tailored to the specific needs and goals of individual students.- Focused on teaching and reinforcing business-related vocabulary, industry-specific language, effective communication strategies, and cultural nuances.- Provided practical guidance on business writing, presentations, negotiations, and other relevant… Show more - Conducted online business English lessons for professionals from diverse backgrounds, industries, and proficiency levels.- Designed and delivered customized lesson plans tailored to the specific needs and goals of individual students.- Focused on teaching and reinforcing business-related vocabulary, industry-specific language, effective communication strategies, and cultural nuances.- Provided practical guidance on business writing, presentations, negotiations, and other relevant skills essential for professional success.- Offered constructive feedback and monitored student progress, identifying areas for improvement and adapting instruction accordingly. Show less