Rigoberto Ramos Email and Phone Number

• Write/revise Technical Orders for installation, operation, and maintenance of non-fixed instrument landing systems in structured FrameMaker.• Work with engineers, field service technicians, and provisioners to develop both O-level and D-level contract deliverables.• Travel on-site to review and revise documentation.• Respond to Air Force Comment/Response Matrices for Deployable Instrument Landing System program.• Develop interactive training courses in PowerPoint to train… Show more • Write/revise Technical Orders for installation, operation, and maintenance of non-fixed instrument landing systems in structured FrameMaker.• Work with engineers, field service technicians, and provisioners to develop both O-level and D-level contract deliverables.• Travel on-site to review and revise documentation.• Respond to Air Force Comment/Response Matrices for Deployable Instrument Landing System program.• Develop interactive training courses in PowerPoint to train and assist current/existing QA personnel in processing non-conforming material in recently commissioned ERP system. Show less

• Create user and I/O manuals for testing/troubleshooting of telecom network components and avionics hardware using FrameMaker.• Pair with other technical writer for exploring and suggesting tools and process necessary to create reusable content for domestic and foreign markets. This would involve the use of a DITA-based component content management system and an XML editor.• Eventual goal was to create content within the authoring environment that conforms to established standards… Show more • Create user and I/O manuals for testing/troubleshooting of telecom network components and avionics hardware using FrameMaker.• Pair with other technical writer for exploring and suggesting tools and process necessary to create reusable content for domestic and foreign markets. This would involve the use of a DITA-based component content management system and an XML editor.• Eventual goal was to create content within the authoring environment that conforms to established standards, such as MIL-STD 40051, S1000D, and ASD-STE 100. Show less

• Revise/create content for mission management, particle collection, and situational awareness systems on new/retrofitted platforms, including Boeing WC-135, Lockheed Martin C-130J, Tactical Air F-5AT, Air Tractor AT-802L, and Textron Scorpion ISR/Strike tactical jet.• Revise/author interface control documents, instructional/operational, startup/commissioning, fault isolation and troubleshooting, and software user and operator manuals.• Identify similarities/differences between… Show more • Revise/create content for mission management, particle collection, and situational awareness systems on new/retrofitted platforms, including Boeing WC-135, Lockheed Martin C-130J, Tactical Air F-5AT, Air Tractor AT-802L, and Textron Scorpion ISR/Strike tactical jet.• Revise/author interface control documents, instructional/operational, startup/commissioning, fault isolation and troubleshooting, and software user and operator manuals.• Identify similarities/differences between various programs to parse content into reusable and unique publishing modules.• Assimilate information from internal and third-party vendors such as system and project engineers, software architects, Agile software development teams, business analysts, RFP’s, SOW’s, engineering drawings, product specifications, et al. • Work with field service representative to refine instructor-led training content.• Create prototype XML-based user documentation, utilizing military writing standards and ASD-STE100. Show less

• Part of a multiple-disciplinary group of technical writers tasked with supporting Supplemental Type Certificates (STC’s) for private and commercial aircraft.• Co-establish best practices for writing both Instructions for Continued Airworthiness (ICA’s) and non-ICA documentation.• Participate in revising AS9100 documentation to ensure documentation development life cycle progresses in a timely manner.• Lead the effort to eventually release documentation in electronic format per… Show more • Part of a multiple-disciplinary group of technical writers tasked with supporting Supplemental Type Certificates (STC’s) for private and commercial aircraft.• Co-establish best practices for writing both Instructions for Continued Airworthiness (ICA’s) and non-ICA documentation.• Participate in revising AS9100 documentation to ensure documentation development life cycle progresses in a timely manner.• Lead the effort to eventually release documentation in electronic format per MIL-STD-40051.• Drive the “look and feel” of maintenance manuals and illustrated parts books to incorporate more exploded view and isometric illustrations.• Investigate ways to improve accuracy of book plans from roughly 80% to 100% by working with SME’s to identify knowledge gaps. Show less

• Analyze the business training needs of a multinational company in the satellite/telecom industry.• Review life cycle development documentation (including Critical Design Reviews, Acceptance Test Procedures, ITIL procedures, and Integration & Test plans) to identify key processes and positions.• Work with stakeholders at identifying training requirements and developing Statements of Work and Training Plans to meet current and future training requirements.• Create prototype work… Show more • Analyze the business training needs of a multinational company in the satellite/telecom industry.• Review life cycle development documentation (including Critical Design Reviews, Acceptance Test Procedures, ITIL procedures, and Integration & Test plans) to identify key processes and positions.• Work with stakeholders at identifying training requirements and developing Statements of Work and Training Plans to meet current and future training requirements.• Create prototype work instructions, check lists, facilitator scripts, participant guides, PowerPoint delivered instructions, eLearning modules (using Adobe Captivate) and hands-on exercises for setting up and testing ground network equipment.• Work with SME’s and other technical writers to author RFP responses.• Author Incident Management, Change Management, and Service Management procedures, following ITIL framework. Show less

• Support software development lifecycle of a Medicaid Management Information System (MMIS) by performing quality checks of system objects, such as web pages, panels, and reports.• Ensure accuracy of client-facing documentation by continuously reaching out to stakeholders in various functional areas, providing them with information that needs revision.• Attend Skype meetings with development team to learn of upcoming changes to documentation and to gain insight into future… Show more • Support software development lifecycle of a Medicaid Management Information System (MMIS) by performing quality checks of system objects, such as web pages, panels, and reports.• Ensure accuracy of client-facing documentation by continuously reaching out to stakeholders in various functional areas, providing them with information that needs revision.• Attend Skype meetings with development team to learn of upcoming changes to documentation and to gain insight into future workload.• Work closely with managers, technical functional area leads, and business analysts at ensuring content from knowledge management system reflected as-built MMIS.• Review change orders (CO’s) to determine how CO’s impacted database development, user interface, and training material. Provide business analysts detailed information, describing changes that needed to be incorporated to ensure accuracy of documentation and product functionality.• Develop guidelines for business analysts, developers, and technical writers, standardizing review process for customer deliverable content.• Assist in developing training curricula by following or authoring training scripts to create content in eLearning software. Show less

• Research and write maintenance and troubleshooting procedures for the Bradley Fighting Vehicle and the M88A2 HERCULES Armored Recovery Vehicle.• Prepare documentation by: working with engineers, mechanics, and SME’s; reviewing redlined files; studying engineering drawings and schematics; scrutinizing CAD drawings; and submitting artwork requests.• Enter resultant information in DITA-based content management system (Vasont Systems).

•One of two technical writers hired to write ISO-9001 compliant SOP’s pertaining to the startup, operation, quality inspection, and maintenance of legacy machinery for an ammunition manufacturer.•Authored documents by working with SME’s, including engineers, machine operators, and machine shop specialists.•Wrote and inserted appropriate ANSI Z535-based precautionary statements, with an emphasis on testing the electrical interlock safety system of a wide variety of… Show more •One of two technical writers hired to write ISO-9001 compliant SOP’s pertaining to the startup, operation, quality inspection, and maintenance of legacy machinery for an ammunition manufacturer.•Authored documents by working with SME’s, including engineers, machine operators, and machine shop specialists.•Wrote and inserted appropriate ANSI Z535-based precautionary statements, with an emphasis on testing the electrical interlock safety system of a wide variety of machines.•Resultant documentation is being used to train existing and new employees, resulting in more consistent production practices, higher quality products, increased plant capacity, and a briefer learning period for newly-hired employees. Show less

•Work in conjunction with fellow technical writers, engineers, and repair station technicians to write/edit documentation for maintaining and repairing galley equipment in corporate aircraft.•Collaborate with other technical writers at developing standards for writing and archiving existing and future documentation.•Compile CMM work packages for submission to outsource companies. Receive quotes from outsource companies and submit requests for authorization to commence work from… Show more •Work in conjunction with fellow technical writers, engineers, and repair station technicians to write/edit documentation for maintaining and repairing galley equipment in corporate aircraft.•Collaborate with other technical writers at developing standards for writing and archiving existing and future documentation.•Compile CMM work packages for submission to outsource companies. Receive quotes from outsource companies and submit requests for authorization to commence work from Purchasing department. Show less

•Part of a team of three technical writers hired to write SOP’s pertaining to the startup, operation, quality inspection and maintenance of high-volume assembly lines for an ammunition manufacturer.•Authored documents by working with SME’s, including engineers, machine operators, manufacturing reps, and machine shop specialists.•Resulting documentation was used to standardize the workflow process among various assembly lines in the plant, as well train new employees, resulting in more… Show more •Part of a team of three technical writers hired to write SOP’s pertaining to the startup, operation, quality inspection and maintenance of high-volume assembly lines for an ammunition manufacturer.•Authored documents by working with SME’s, including engineers, machine operators, manufacturing reps, and machine shop specialists.•Resulting documentation was used to standardize the workflow process among various assembly lines in the plant, as well train new employees, resulting in more consistent production practices, higher quality products, increased plant capacity, and a briefer learning period for newly-hired employees. Show less

• Manage technical updates of AMM, SDS, and FIR/FIM manuals in the Maintenance and Engineering department.• Work with multiple departments as needed to clarify information or ensure that all stakeholders have provided input prior to updating the manuals. • Ensure documentation complies with ATOS structure and FARs.• Reconcile the American Airlines documentation with the OEM documentation to ensure the American Airlines documentation has the most recent OEM information.•… Show more • Manage technical updates of AMM, SDS, and FIR/FIM manuals in the Maintenance and Engineering department.• Work with multiple departments as needed to clarify information or ensure that all stakeholders have provided input prior to updating the manuals. • Ensure documentation complies with ATOS structure and FARs.• Reconcile the American Airlines documentation with the OEM documentation to ensure the American Airlines documentation has the most recent OEM information.• Utilize Flatirons Solutions TechSight/X CMS AT (XML-based) authoring environment and Arbortext XML editor to S1000D. Show less

•Assist an aviation engineering consulting firm in producing iSpec 2200 compliant technical documentation in anticipation of future rigorous projects.•Work with engineering personnel to determine appropriate level of expertise needed for prospective technical writers.•Assign tasks based on project due date and anticipated work load. Mentor and train new writers as needed.•Oversee conversion of existing documents from Microsoft Word into a structured format (FrameMaker).

Responsible for creating Supplemental Maintenance Manual for Bombardier "fat book" for Global 6000 corporate aircraft completed at Midwestern completion center. Develop content by researching installation/assembly drawings, wiring diagrams, engineering change orders, and interfacing with engineers, interior installers, customers, and other subject matter experts. Work with technical illustrators to convert 2D engineering drawings into 3D illustrations. Greatly enhance re-usability of content by… Show more Responsible for creating Supplemental Maintenance Manual for Bombardier "fat book" for Global 6000 corporate aircraft completed at Midwestern completion center. Develop content by researching installation/assembly drawings, wiring diagrams, engineering change orders, and interfacing with engineers, interior installers, customers, and other subject matter experts. Work with technical illustrators to convert 2D engineering drawings into 3D illustrations. Greatly enhance re-usability of content by embellishing or removing content as needed. Show less

Work with logistics engineers at developing supplemental maintenance manuals for corporate aircraft. Use modeling and graphics software to create exploded views of interior aircraft components, including bulkheads, galleys, sideledges, SatCom, and cabin management.

Develop instructor-led and computer-based training for a wireless service provider. Develop content to train Call Center channel in performing first-line resolution of customer support and technical issues. Develop training for Sales channel to assist in the development of a dynamic sales force that understands market needs and works toward offering the best customer solution.

Write system level descriptions, removal/installation instructions, and fault isolation/troubleshooting procedures for common avionics architecture system (CAAS), flight controls, automatic flight controls, and vibration analysis systems for SOCOM MH-60M Blackhawk. Utilized Eagle Logistics Toolset and Eagle Publishing System.

Responsible for producing Interactive Electronic Technical Manuals (IETM) in Simplified English for large-cabin corporate aircraft. Work with conjunction with logistics engineers in creating content for the removal/installation and operational test of electro-mechanical and electronic components, including galleys, divans, water systems, cabin lighting, cabin entertainment/management (audio/video) and Satellite Communications (SATCOM). Utilize CATIA to models to create electronic snapshots of… Show more Responsible for producing Interactive Electronic Technical Manuals (IETM) in Simplified English for large-cabin corporate aircraft. Work with conjunction with logistics engineers in creating content for the removal/installation and operational test of electro-mechanical and electronic components, including galleys, divans, water systems, cabin lighting, cabin entertainment/management (audio/video) and Satellite Communications (SATCOM). Utilize CATIA to models to create electronic snapshots of aircraft interiors to forward to graphics illustrators. Show less

Responsible for authoring operator and maintenance manuals for blast-protected armored vehicles to commercial and military specifications. Generate content by interviewing subject matter experts, analyzing build documentation, reviewing source data, performing hands-on inspection, contacting vendors, and taking photographs. Work closely with senior designers, configuration analysts, and technical illustrators.

Train new and existing workforce in technical skills training (permaswaging, torquing, electrostatic discharge awareness, et. al.) for the purpose of acquiring and/or maintaining new or existing qualifications. Revise and develop new classes and material as needed, utilizing accelerated learning concepts as applicable. Work alone or with training specialists at documenting instructor manuals that ensure maximum flexibility in personal presentation while meeting class objectives. Review… Show more Train new and existing workforce in technical skills training (permaswaging, torquing, electrostatic discharge awareness, et. al.) for the purpose of acquiring and/or maintaining new or existing qualifications. Revise and develop new classes and material as needed, utilizing accelerated learning concepts as applicable. Work alone or with training specialists at documenting instructor manuals that ensure maximum flexibility in personal presentation while meeting class objectives. Review periodic updates of Quality documents to ensure changes to Quality documentation are incorporating course curricula. Interface with on- and off-site departments to make sure training classes are developed for use across multiple sites. Run eight-hour New Hire Orientation class for contract employees each week. Show less

Research source material such as engineering drawings and engineering change orders in order to write procedures pertaining to the repair and maintenance of the engines and auxiliary power unit of medium- and large-cabin corporate aircraft.