Rigo Ceja Email & Phone Number

New York, New York, United States

• Conduct comprehensive compliance audits, identify risks, and provide strategic recommendations to enhance compliance and minimize liabilities
• Spearheaded the development and optimization of the agency's compliance data management system software, Enablon, in Q2 2022. This initiative significantly improved quarterly adherence rates, achieving and maintaining.
• Orchestrated the rollout and continue to coordinate the ongoing development, and implementation of agency auditing software, Enablon.
• Create, update, and maintain monthly/quarterly agency compliance data and reports
• Collaborates with Chief Compliance Officer, agency departments, and compliance peers in maintaining agency audit standards/policies/procedures that reflect the most updated federal/state/city regulatory requirements
• Creates/facilitates/supports agency compliance trainings

New York, NY

• Supervised/Mentored teams of 15-50 people to ensure effective service provision and engaged in continued education of innovative service techniques
• Ensured completion of billing records in a timely manner as per agency and state regulations
• Managed/Budgeted team petty cash funds and the purchasing of program supplies
• Collaborated with community partners and businesses in developing/implementing effective person-centered service plans
• Created/updated/implemented individual service plans that complied with NY State Home and Community-Based Waiver Services regulations, agency philosophies, and policies.
• Track record of 100% adherence to compliance rules and regulations as identified by the agency and by NY State Home and Community-Based Waiver Services

Greater New York City Area

• Oversaw program services to ensure compliance with NY State waiver services regulations
• Provided protection of supported people’s health, safety, comfort, well-being, and civil, human and legal rights
• Acted as a liaison with personnel department and ensured acquisition of adequate, qualified personnel through the interview process
• Adhered to program budget and oversaw program petty cash flow of $8,000
• Created and maintained a positive and collaborative work environment for all staff

College Of Staten Island

• Demonstrated and supervised community based instructional strategies performed by direct care staff in the community
• Provided necessary program supports to assist in transition process, including internship placement, volunteer opportunity placement, and job coaching
• Served as a community liaison with program participants and local businesses to ensure effective communication with employees and outside agencies for ongoing development of community opportunities
• Supervised paid and unpaid mentors to meet program needs and assign them various duties to support the individual needs of the students

New York City - Staten Island

-Collaborated with individuals and others to plan and implement supports that build upon individual strengths, choices, and capabilities-Developed and expanded meaningful community opportunities-Supported individuals in developing effective communication skills-Collaborated with supervisor on developing and implementing effective individualized plans and.

• Responded/routed heavy volume of internal/external customer calls and inquiries in English and Spanish
• Provided emergency storm support for district by tracking line crews, creating work orders, and tabulating storm-related information in Microsoft Excel
• Processed customer invoices for construction work being performed by electric company
• Hired, supervised, and mentored high school interns to ensure accuracy of their daily work, with an aim to provide meaningful work experience
• Collaborated with upper management staff and peers in scheduling meetings, trainings, and travel accommodations

Bachelor Of Arts (B.A.), Economics

Activities and Societies: Kappa Sigma Fraternity, Beta Alpha Psi Honor Society

Associate Of Arts (Aa), Social And Behavioral Sciences

Activities and Societies: Chamber Choir, Concert Choir