• Answering incoming leads, carrying out sales• Supervising all after-sales related duties: keeping touch with breeders and regularly update customers, preparing sales contract and all related administration • Logistic arrangements Planning and leading delivery preparations and execution. Organizing and financially optimizing both domestic and international deliveries via air cargo and ground delivery services• Building and maintaining relationships with authorities and business partners in 10+ countries • Thorough and up-to-date knowledge of our several destinations pet export-and import rules • Occasionally hand delivering puppies worldwide

• Responsible for monitoring and supervising the airline-related operation of the Hungarian travel agencies• Providing world class client support, monitoring, evaluating, analysing and prioritizing issues / cases from passengers experiencing problems with their air travels. Ensuring passenger satisfaction by handling customer inquiries and problem resolution. Escalating complex and/or client sensitive issues.• Adhering to the airlines standards and processes while also ensuring assigned performance targets and service level objectives are met.• Contributing to add-on sales by maintaining a high level of product knowledge. • Facilitating the sales process through project management, tracking open sales orders, issue resolution.• Prospecting for new sales opportunities via calls and emails.• Thoroughly document all interactions with clients in case tracking system. • Through knowledge of Amadeus Airline Reservations desktop

• Responsible for greeting and looking after our clients (arriving in groups in excess of 10 people) during their time in Budapest, solving any difficulties that arose, and making sure the customer’s experience was immaculate from start to finish. • Responsibilities almost any issues the group might encounter – logistics, health and safety, general advice – at any time during their stay.

Organising and coordinating daily operations in passenger ground handling;• Delivering exceptional customer service at all times, supervising and training check-in and gate agents• Providing on-time performance by careful flight preparation;• Recognising and resolving any potential difficulties; noting any special passengers or loads, overbooking, or non-airline related issues, ensuring any situation won’t cause any issues in respect of the regular operation.• Delegating tasks to team members where appropriate. Coordinating team during any disruptions with customer focused attitude.• Regularly involved with quick, under pressure conflict management when problems arise or when needing to deal with difficult individuals, but recognising the importance of remaining calm and professional throughout any such situation. Assisting with ticket sales desk work and documenting flight information• Ensuring I stay updated with the relevant airline rules, laws, regulations, to further increase my effectiveness in my role.

Welcoming and assisting arriving and departing passengers, arranging transfers for major river cruise companies: Viking, Avalon, Tauck.