Gyanendra Singh Email & Phone Number

Associate Director-Collections | Recovery Management | Collections Strategy | Results-Driven| Debt collection| AR Reciveable | Team management | Leadership

Grugram

• Administering Business planning and strategy formulation for Collections function across all Business Verticals
• Participating in business reviews and recommending course corrections
• Developing detailed plans for collections function, including cost, manpower requirements, and geographic spread
• Ensuring collections field team receives necessary guidance and support
• Formulating strategies for reducing collections-related expenses and loan losses, as well as increasing penal interest collections
• Leading Partner management, including identifying collection agencies, evaluating capabilities, and negotiating partnerships

India

• Strategized and drove collections across the zone while building and managing an engaged collections team
• Managed 30+ days past due and above
• Developed and implemented segmented collection strategies and processes
• Contributed to overall business strategy and annual budget process
• Recruited, coached, and mentored the team & identified team goals
• Ensured effective debt collection mechanisms for timely receipt of money from clients & recovery; controlling and monitoring the delinquencies and credit loss

Secured installments within defined due dates in different delinquency buckets Monitored collections and setting up new processes for improving collections Expelled new agencies to meet targets and reachability to each delinquent account Formulated effective debt collection mechanisms for timely receipt of money from clients and recovery of bad debts.

Gurugram, Haryana, India

Lucknow, Uttar Pradesh, India

• leading and supervising a debt collection team of 8 CREs, focused on collecting high-risk bad loans.
• Always followed the fair debt collections practices act and ensured CRE’s did as well.
• Maintaining CIS data to keep track of each and every single loan account.
• Scheduled and coordinated repossessions when all else fail.
• Performed phone monitoring and random call audits.
• Assisted staff in meeting collections goals.

Delhi, India

Lucknow, Uttar Pradesh, India