Riham Albert Email & Phone Number

Egypt

Egypt

- Managing and leading a team of customer support representatives. You Setting customer satisfaction goals and ensuring they are met. - Assist customer support agents and managers to perform better in their jobs- create a Team work healthy environment - creating the SLA for the customer support - Revise on daily basis the tickets/ customers inquiries - measures the effectiveness of all customer support approaches - create the customer support monthly visit and attend with the TAM to listen to the customer voice - Dash board creation for the jira ticketing system

Giza Governorate, Egypt

Tectra for Constructiono Assistant Manager for Marketing and Business Development From July 2017 – Till Now Create & Develop of all the promotional materials, Website contents, Booklet, Logo, advertisements and all other marketing related projects. Creating an Image for the company in Market. Contacting potential clients and establish a rapport and set up meeting Create the company Database for potential clients. Conduct research to identify new markets and customer needs. Build long-term relationships with new and existing customers. Conduct research to identify new markets and customer needs.

Smart Village

• Develop and manage the organization’s administrative and staff resources• Lead, manage and develop administrative staff to ensure smooth business operations and the provision of accurate and timely information.• Represent the organization in negotiations with the Large Corporate Clients• Create the company Database based on the large Corporate and type of Industry.• Collect and analyze information concerning the large corporate and compare between them based on the market share.• Represent the organization by contact the clients to set up a meeting with them• Validate all training materials provided for the system before introducing it to users.• Responsible for the validation and verification through user acceptance test for the system.• Evaluate the system from user and Financial point view.• Ensure the smooth process concerning the system.• Ensure the smooth process concerning the work environment. • Volt Responsibility.

Emirates Nbd

• Handling and investigate the mail of the department from Inquires, Complains received from the Branch and Call Center• Resolve problems or discrepancies concerning customers' accounts.• Reviewing modifications requests (increase - decrease limits , Replacement, reissue, pin reissue and cancellations).• Processing all clients’ requests to issue replacement cards for basic or supplementary cards.• Handle the visa corporate credit card • Handle the wealth Management Customers requirement • Handle the corporate Customers Requirement

• Responsible about the data input of the new applications.• Responsible for the cards and pins delivery to the banks.• Responsible for the reissue, replacement and cancellation of the cards • Handling the operation of the rewarding program.• Handle Card member’s local and international disputes.• Activation of the stopped cards and the new cards.• Handle customers’ inquiries and request to fulfill all there needs until satisfaction.• Maintain good relationship with Co-Brand banks to the best benefit of the company.• Participate in company’s marketing campaigns.• Volt responsibility

Dokki

• Responsible for all the reservations and ticketing issues.• Dealing with all customer types following different procedures and policies (Phone/Walk-in, Egyptians/Foreigners, Regular/VIPs, Individuals/Companies). Ensuring high levels of customer service to all kinds of customers.• Handling both the selling cycle (with customers) and the supply chain cycle (Hotels reservations, Cruises reservations and so forth).• Handling all kinds of problems (In or Outside Egypt) related to the execution of the reserved service to the customers’ satisfaction

Master Of Business Administration (Mba), Global Management, Very Good

Good, Business Administration And Management, General