Initiate various business plans, in order to enhance the overall growth of the organization.Develop and maintain effective working relationships with prospective clients, existing customers, and various business partners.Develop effective marketing strategies to increase the sales of the organization.Communicate with the board of directors and reports them about the emerging financial and business issues within the organization.

Expanding new customer base. Establishing collaboration with architects and interior designers.

Increase sales with existing partners in Europe.New partner onboarding, development, and training.

Developing Comstor partner network within Baltic states. Helping partners deliver Cisco products in a fast and effective way.

Dedicated IT Service manager for multiple customer contracts. Daily and monthly SLA reporting, overview and analysis. Improvement plan creation and implementation across multiple teams. Closely working in customer demerger project with stakeholders.Afterwards working in Atea International Customer Center, responsible to establish partner network. Responding on requests for global deliveries across full spectrum of IT field, including onsite support and hardware shipments. Providing stakeholders with request overview, forecasts and improvement plans.

I was responsible for process flow creation and implementation. Customer VIP line design with 2nd Level IT support 24/7 schedule. Information gathering of escalated tickets, reporting to management on business critical cases.

I was responsible for customer support, incident troubleshooting, knowledge base creation. Afterwards customer responsible with tasks to gather and analyze incidents, provide reports to the management.