Riikka King

Riikka King Email and Phone Number

Customer Experience and Insights Manager @ Grad ApS
Copenhagen, DK
Riikka King's Location
Copenhagen, Capital Region of Denmark, Denmark, Denmark
About Riikka King

I’m a hybrid of humanities hacking, design proficiency & business sense specialising in technology-human interactions. I worked as Art Director for over a decade, topped that up with Masters in Techno-Anthropology and have gained extensive experience in Project Management & Consulting. I've also taken my skills further with Service Design, applying design tools and methods creatively and practically.My curiosity and passion for understanding human behaviour drive me to excel in design research and ethnographic research. I uncover human needs, desires, and pain points, discovering patterns and delivering insights that inform the design process and results to business impact. I believe in a design strategy grounded in knowledge, creativity, and a willingness to embrace new technologies. I have a proven track record of leading successful projects, collaborating with cross-functional teams solving problems and innovating on a global scale.My mission: I aim to ensure that products, services, and solutions provide real value, and that responsible innovations benefit humankind. Why go for anything less?Let’s talk more over a coffee!

Riikka King's Current Company Details
Grad ApS

Grad Aps

View
Customer Experience and Insights Manager
Copenhagen, DK
Website:
grad.dk
Employees:
13
Riikka King Work Experience Details
  • Grad Aps
    Customer Experience And Insights Manager
    Grad Aps
    Copenhagen, Dk
  • Radiobotics
    Insights & Design
    Radiobotics Oct 2024 - Dec 2024
    Copenhagen, Capital Region Of Denmark, Denmark
    Project on Patient insights & Design: I did research on patients and AI and conducted employee interviews turning these insights into content supporting the marketing and sales departments.Radiobotics is on a mission to ensure every patient receives affordable, accessible, expert level diagnosis by building AI-driven products that can support analysis and reading of medical X-rays of bone and joints.
  • Frankly
    Senior Project Manager
    Frankly Jan 2022 - Feb 2024
    Copenhagen, Capital Region, Denmark
    I worked in-between strategic consulting and hands-on project management on complex digital transformations for various clients. I managed cross-functional, multi-national teams from 5 to 10 people across development, design and activation teams. As the primary client contact, I ensured transparent and effective communication throughout the project lifecycle. Clients included e.g.: Henkel, AbbVie (US), Maersk, Novo Nordisk, Oncology Consultants (US), Epos, Arjo, DemantKey contributions:- Built digital strategies and translated high-level visions into actionable plans- Broke the strategy down into measurable tasks keeping the project moving forward- Fostered a collaborative and supportive environment, acting as a confidante and trusted advisor for both clients and team membersResults: My efforts have demonstrably led to client satisfaction, evidenced by repeat business, user growth, and increased brand awarenessPride point:Building strong bonds of trust and creating an environment where everyone can feel heard and valued remains my proudest achievement. This enables me to navigate complex environments and deliver optimal results for all stakeholders.
  • Drama Queen Communications
    Senior Project Manager
    Drama Queen Communications Jan 2016 - Jan 2020
    Copenhagen, Denmark
    I crafted impactful design solutions from store campaigns to packaging design for L'Oréal Nordic, leading a high-performing team of 3 designers. Partnered with the prestigious Luxe division (Lancôme, YSL, Giorgio Armani) across Denmark, Sweden, Norway, and Finland leveraging my design expertise to elevate brand experiences across the region. Result: I secured our agency’s contract with L’Oréal as a main production team in Nordic countries.
  • Google
    Agency Account Strategist
    Google Oct 2014 - Dec 2015
    Copenhagen, Denmark
    Managed a portfolio of clients consisting of Finnish advertising and digital agencies. Partnered closely with agencies, earning their trust and becoming their go-to advisor for AdWords and YouTube marketing developing data-driven strategies. Notably, I achieved the highest customer satisfaction score among the entire Nordic team, reflecting my commitment to building strong, collaborative relationships.
  • Google
    Account Manager
    Google Jan 2014 - Oct 2014
    Copenhagen, Denmark
    Responsible for acquiring new Finnish Google AdWords customers creating my own client portfolio working towards my sales targets. Built and optimized my clients’ online advertising campaigns, and ensured that customer expectations were met.
  • Mci Press
    Creative Director
    Mci Press Dec 2011 - Feb 2013
    Helsinki, Finland
    As Creative Director, I oversaw the visual identity of 30 magazines and websites, ensuring quality and brand consistency for a wide range of audiences. I created new design concepts, collaborating with clients to bring their visions to life and foster lasting partnerships. Leading a team of 5 graphic designers and a photographer, I provided not just management but mentorship. I fostered a collaborative environment where creativity flourished, pushing boundaries and innovating together to deliver design solutions that made a difference. As a member of the management team I also took part of developing and marketing our business. Clients included e.g.: Fiskars, Ministry for Foreign Affairs of Finland, Finnish National Institute for Health and Welfare, VTT Technical Research Centre of FinlandKey contributions:- Led the visual design of 30+ publications, ensuring brand consistency and audience engagement- Collaborated with clients to develop innovative design concepts for new magazines and websites- Built strong client relationships, prioritizing long-term partnerships and trust- Mentored and empowered a design team, fostering a collaborative and creative environmentPride point:My efforts played a significant role in the company's success, contributing to its acquisition by the leading media house in Finland. More importantly, it was the positive impact on our diverse readers and clients, and the collaborative spirit within my team, that truly define my experience.
  • Mci Press
    Art Director
    Mci Press Aug 2008 - Nov 2011
    Helsinki, Finland
    As Art Director, I crafted the visual identity and production of over 10 diverse magazines from initial concept development to final execution. My focus was to create visually compelling and engaging experiences for readers translating complex information into digestible and impactful stories. Fostering a strong and supportive team environment is also a key to my approach – I mentored and guided a team of graphic designers, giving space to their expertise. I organised and led photo shoots, chose and hired photographers and illustrators, and coordinated with production houses. Clients included e.g.: Deloitte, The Association of Finnish Lawyers, The Association of Social Science Professionals, Finland Convention Bureau
  • Ac Sanafor & Mainos
    Graphic Designer / Art Director
    Ac Sanafor & Mainos Feb 2006 - Aug 2008
    Helsinki, Finland
    I was responsible for the design and production of customer magazines and other marketing materials such as brochures, leaflets, and invitations. Understanding the needs of my clients I translated them to visuals that delivered the aimed message. I acted also as an in-house photographer for magazines and advertising campaigns. Clients included e.g.: SEB Gyllenberg, Icopal, Novo Nordisk

Riikka King Skills

Graphic Design Art Direction Advertising Marketing Communications Graphics Online Advertising Photography Illustration Digital Marketing Google Adwords Layout Indesign Magazine Design Journalism Editorial Illustrator Art Brochures

Riikka King Education Details

Frequently Asked Questions about Riikka King

What company does Riikka King work for?

Riikka King works for Grad Aps

What is Riikka King's role at the current company?

Riikka King's current role is Customer Experience and Insights Manager.

What schools did Riikka King attend?

Riikka King attended Aalborg University, London Guildhall University, Evtek University Of Applied Sciences, Norwich School Of Art And Design.

What skills is Riikka King known for?

Riikka King has skills like Graphic Design, Art Direction, Advertising, Marketing Communications, Graphics, Online Advertising, Photography, Illustration, Digital Marketing, Google Adwords, Layout, Indesign.

Who are Riikka King's colleagues?

Riikka King's colleagues are Michael Frederik Skovbjerg, Máté Tohai, Max Lundberg, Maximillian Berrington.

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