Riitta Halonen work email
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Riitta Halonen personal email
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🙋🏼♀️ I am a competent people leader and an innovative business developer with comprehensive knowledge of change management approaches. I have a proven track record of generating new business opportunities, developing lucrative partnerships, and increasing sales performance and profitability. I am passionate about creating and implementing growth strategies by building high-performing teams, enhancing customer experience, and fostering cross-functional collaboration. By leveraging employee competence development, I create the conditions for organizational growth.🤩 INTERESTSI thrive in environments with a clear vision, robust growth strategies, ambitious goals, and a people-centric culture. My goal is to evolve into a strong change leader, trusted in executing complex change management initiatives in the business world. What particularly motivates me is the opportunity to influence people's actions and inspire them towards achieving strategic goals. I see strong leadership and effective change management as the keys to bringing about significant transformations.✌ MY LEADERSHIP STYLEMy leadership style is hands-on and systematic, and I strive to create an inspiring team spirit by trusting, motivating, and coaching my team members and highlighting their strengths. I listen, engage, and take responsibility, and I value others' opinions and points of view. I bring warmth, enthusiasm, and encouragement to my conversations and meetings. I thrive in environments with a clear vision and growth strategy, ambitious goals, and a people-centric culture. My mission is to become a go-to change leader for complex change management initiatives in business.🧳 MY STRENGTHS & SKILLS* Strategic Leadership & Team Leadership * Effective & persuasive communication* BtoB Sales Management (Large and middle-sized customers), Key account management* Customer experience & service business* Revenue management & profitability & change management* Commercial concept development & improvement * Customer-driven and employee-friendly working models and processes* Competence development* Business planning & implementation * Resource management * Project sales & commercial processes * Cross-functional collaboration 🎯 POSITIONSCommercial Director, Head of Business Unit, Head of Service, Service Director, Professional Service Lead, Business Lead, Head of Customer Success, Business Director, Liiketoimintajohtaja, Palvelujohtaja, Asiakaspalvelujohtaja, Yksikönjohtaja, Business Unit Manager.CONTACTS☎︎ +358 4o 528 3747 ✉︎ riitta dot halonen at gmail dot com
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Service ManagerTaloushallinta Uniikki OyHelsinki, Fi
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Service ManagerTaloushallinta Uniikki Oy Jun 2024 - PresentHelsinki, Uusimaa, Finland -
Head Of Sales / Customer Service / Commercial Operational ExcellenceBetween Jobs Jan 2023 - Jun 2024Commercial Director, Head of Business Unit, Head of Service, Service Director, Professional Service Lead, Business Lead, Head of Customer Success / Experience, Business Director, Business Unit Manager.In Finnish: Kaupallinen Johtaja, Asiakaskokemusjohtaja, Liiketoimintajohtaja, Palvelujohtaja, Asiakaspalvelujohtaja, Yksikönjohtaja -
Project Sales Services Manager ▶︎ Head Of Project Sales | B2B Services Sales & Customer ExperienceMartela Group Mar 2021 - Jan 2023Helsinki Metropolitan AreaI was member of Martela's sales management team. I led a sales team of 8 people consisting of Key Account and Account Managers and design experts. My team's most important task is to ensure Martela's success in tenders for work environment change projects in the private and public sector. I led efforts to ensure successful participation in tenders for work environment change projects in both the private and public sectors while maintaining a strong emphasis on providing the best customer experience and achieving profitability. Oversaw internal tender and contract negotiation processes.* Developed and implemented project sales processes, resulting in improved efficiency and effectiveness of internal processes and project management tools. * Increased employee engagement in projects and expanded the capabilities of team members. * Grew sales by 10 % and achieved 3,6/4 employee satisfaction rate. Secured five strategic contracts and 10+ tenders valued from 100K€ to 1M€. * Implemented a customer-first approach to clarify the sales process, improving profit and long-term customer relationships.* Achieved one of the highest NPS levels in the industry for project delivery on time and within budget.Company info: Martela Oyj is a Finnish company that supplied furniture. Martela is the largest company in its sector in Finland and in the top three in the Nordics. In 2021, the Group turnover: 91,9 M€, employees: 419. -
Head Of Workplace Design Service Business ▶︎ Sales Performance & Service, Customer ExperienceMartela Group May 2018 - Mar 2021Helsinki, Southern Finland, FinlandIncreased team sales performance and operational effectiveness of my team, initially starting as a maternity substitute May 2018 - Sep 2019 and later Aug 2020 - Mar 2021 returning to the same position after a career break. I led a team of 16- 20 Interior Designers (incl. 5 freelancers) in the Nordics. Reported to VP, Innovation to Market Director. I had P/L responsibility for Workplace Design Service Business (products and services). Innovation to Market management team member* Achieved a 20% growth in sales of interior design services despite challenging market conditions.* Succeeded in meeting customer demand. * Played a key role in securing tender success (0,5-1M€ client projects) by bringing a systematic approach, building clear processes, and initiating value-creation workshops. * Improved invoicing levels and project time monitoring by implementing a digital tool. * Improved my team's well-being, performance and profitability through digitalization, monitoring, and project management system implementation.
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Commercial Director, Partner ▶︎ Service Offering Design, Partnerships, Sales & Marketing ManagementLinkit Concept Ltd Oct 2016 - Apr 2018Helsinki Metropolitan AreaResponsible of small start-up company’s BtoB sales, CRM and marketing. The business idea of the company was uniting physical (a product or a package) with digital e.g. AR, VR or LED light. I led a team of 2, I have full revenue responsibility. Reported to Managing Director. I focused on acquiring new customers, developing BtoB sales & marketing processes (Omnichannel), and building partnerships to achieve this goal. I also led the CRM, digital environment & tools integrations when needed. * Leveraged prior experience with the Linkit concept to drive commercial success and growth in sales of AR and LED light packaging solutions to clients in the FMCG sector. * Built a website, marketing strategy and service offering concept with a value proposition. * Acquired several strategic clients and achieved 16% sales growth. * Helped the company receive Business Finland funding for international expansion to Germany.
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Managing Director/ Account Director/ Project Manager ▶︎ Packaging Design Services For Retail & FmcgRemes & Packart Oy - Packaging Design Services (Now Kulma Creative, Heku Group) Apr 2009 - Oct 2016Espoo, Southern Finland, FinlandManaging Director, Oct 2015 - Oct 2016Account Director, Dec 2010 - Sep 2015 Project Manager, Apr 2009 - Dec 2010During my 7-year tenure at the Design Agency, I was responsible for sales, account management, and building valuable client partnerships. I led operations and planned and executed business strategy, sales and multichannel marketing, customer experience, brand building, and employee experience to drive growth. I ensured the team's understanding of customer expectations in developing long-term relations; grew sales by implementing a systematic approach to customer relations management, providing simple options for design with "why" explanations for easy decision-making. I also collaborated with market research and B2C customer insight research companies, e.g. Inspirance. As a Managing Director, I had full P&L responsibility. I led a team of 8 – 10 designers and freelancers. Reported to Chairman of the Board.* Improved service portfolio profitability by delivering exceptional user experience and brand communication in end-to-end solutions. * Achieved 20% EBIT by updating our pricing models. * Achieved cost savings in packaging design by bringing in designers at the beginning of the development process.* Kept customer retention levels high by constantly collecting and reflecting on feedback. Our team designed Valio Oivariini packaging and Meira spice jars.Company info: Remes & Packart Oy was a leading Design Agency in customized packaging design solutions for brand building for Finnish and international FMCG companies, e.g., Berner, Altia, Meira, Orkla, Saarioinen, Paulig and Valio. It is now Kulma Creative/ Heku Group
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Account Manager ▶︎ Internal Marketing Agency, Customer Experience, Service & Sales ManagementSok 2007 - 2009Helsinki Metropolitan AreaSOK has its own marketing agency that provides services to Sokos Emotions, S-market, Prisma, Sokos Hotels, ABC and produces Yhteishyvä magazine. I was responsible for a team of 10 (project managers and graphic designers). I was a member of the management team of the Internal Advertising agency. I developed a customer success model and processes for internal account management and improved employee satisfaction. * Improved team satisfaction from under 3 to above 4 (5=great) by clarifying internal operations, initiating internal communication and managing the individual competence potential. * Improved internal customer satisfaction from 2 to 3 (4=great) by communicating the added value of services, and implementing yearly planning, and monthly meetings with agendas and clear action points. Customers appreciated the systematic approach to customer relationship management. * Achieved annual sales targets. Learned the value of motivating people, transparency and a systematic approach to achieving goals. Customer Operations / Operational Excellence / Service Team Leadership / Sales Performance Improvement / Customer Experience / Employee SatisfactionCompany info: SOK , also known as the S Group, is a Finnish network of companies in the retail and service trades. A grouping of 22 regional and local cooperatives, the S Group has 1,800 outlets, including supermarket trade, department store and speciality store trade, service station store and fuel sales, the travel and hospitality business and the hardware trade. -
Business Development Manager ▶︎ Product Manager (Coca-Cola Products)Sinebrychoff May 2000 - Nov 2007Business Development Manager, Aug 2006 - Nov 2007 Product Manager, Aug 2004 - Aug 2006 Business Development Manager, May 2000 - Aug 2004 I was responsible for Coca Cola Company brand product portfolio (Coca-Cola, Sprite, Fanta, and Bonaqua). I had budget & volume responsibility and shared sales targets with the Key Account Management team.* Created the packaging mix, pricing, profitability and commercial strategy for different distribution channels*Localized sales and marketing strategies for my brand portfolio. Additionally to product management, I completed a significant change management project that required continuous collaboration with Carlsberg's innovation centre and active communication with stakeholders. * Harmonized commercialization and launch programs to all product portfolios. Developed innovation processes and tools according to Carlsberg Group´s guidelines. Improved transparency in product information and communication flow. * Developed efficient commercial processes, tools and go-to-market programs resulting in time and cost savings and successful product launches. * Improved project management and product development tools.* Created an onboarding manual for new product managers, outlining responsibilities, KPIs and goals.Learned how to successfully develop, commercialize and sell products to the B2C customer segment in retail & HoReCa and what it takes to achieve revenue goals. Company info: Sinebrychoff is part of the Carlsberg Group and has produced Carlsberg under license since 1972. Power brands Karhu, KOFF, Carlsberg, Battery Energy Drink, Monster Energy, Crowmoor and Somersby are in the company's portfolio, as well as Coca-Cola. -
Department Store Purchaser ▶︎ Assortment Planner /Assortment Manager (Women’S Wear)Sok 1990 - 2000I started as an Assortment Planner and was promoted to Assortment Manager for 15 Sokos stores. I planned the assortment and ensured that the purchased goods were sold at a profitable price. Managed the purchase budgets for Women’s Wear brand portfolios: Andiata, Inwear, Part Two, Gerry Weber, Betty Barcley, Nanso, Voglia and Marco Polo.Worked closely with Sales Manager to create assortment planning workshops, positively impacting store assortment and growing market share.* Improved assortment turnover by efficient purchasing and reducing inventory levels. * Adapted customer-first mindset and implemented customer insights into purchasing. * Understood the value of cooperation between departments and units.
Riitta Halonen Skills
Riitta Halonen Education Details
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Business Administration And Management, General -
Communication And Media Studies -
Accounting And Business/Management -
Change Management
Frequently Asked Questions about Riitta Halonen
What company does Riitta Halonen work for?
Riitta Halonen works for Taloushallinta Uniikki Oy
What is Riitta Halonen's role at the current company?
Riitta Halonen's current role is Service Manager.
What is Riitta Halonen's email address?
Riitta Halonen's email address is ri****@****ail.com
What schools did Riitta Halonen attend?
Riitta Halonen attended University Of Jyväskylä, University Of Helsinki, Helsinki Business College Oy, Metropolia University Of Applied Sciences.
What skills is Riitta Halonen known for?
Riitta Halonen has skills like Marketing Strategy, Trade Marketing, Customer Insight, Fmcg, Brand Management, Brand Development, Project Management, Key Account Management, Product Management, B2b, Digital Marketing, Long Term Customer Relationships.
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Riitta Halonen
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Riitta Halonen
Helsinki -
Riitta Halonen
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