Rijas Rasheed Email & Phone Number

Dubai, United Arab Emirates

Manager - Logistics and operations.Key responsibilities : • Planning and managing daily operations of the organization including imports, exports and customer service .• Direct, optimize and co ordinate complete shipment cycle.• Liaise and negotiate with forwarding agents, suppliers, manufacturers and final consignee• Keep a track of shipments, quantity, delivery time ,cost and efficiency• Arrange storage, plan routing of shipments based on the mode of transport• Supervise, coach and train staff• Prepare reports, analyze data to asses performance and implement improvements• Comply with rules and regulations related to import and export in UAE and other global destinations• Comply with laws, regulations, SOP and ISO requirements• Resolve customer complaints and ensure service level•Create new airfreight products, define solutions based on client requirements .Trade lane development from key international markets. Console development. Marketing and sales. Sourcing new client base. Customer retention. Strategy development based on market volatility. Risk management.•Leading a team of professionals by providing required product training, implementing strategies to source new clients into the systems and meet revenue targets by supporting them to convert a sales lead into a confirmed order. •Motivate team members to achieve targets and operational efficiency.•Establishing productive relationship with overseas agents to develop new products and sourcing competitive freight charges.•Trade lane development from key international markets.•Weekly reporting to management about progress,challenges and other attributes of the company.

Dubai, United Arab Emirates

•Heading the Air freight department, develop and implement strategies for improved airfreight performance. •Handling marketing and sales activities of the Company. •Product Development and Trade Lane development.•Sourcing overseas partners and setting up agency network globally. •Leading a team of sales executives and operations staff, guide and motivate them to achieve department target•Negotiation of rates with the airlines and overseas agents for Import, Export and Cross Trade shipments. Identifying business opportunities and improve overall market offering.Budgeting and P&L responsibility of the airfreight department•Responsible for planning, developing and managing the strategy for a defined remit of customers to continuously improve GES market and revenue position in line with the strategic plan. •Develop long term partnership with service providers and key accounts•Manage pricing and service level improvement•Ensure timely delivery of shipments •Comply with rules, regulations, law of land, SOP's •Attend customer complaints and provide resolutions •Network with global agents and attend international meetings

Dubai, United Arab Emirates

Key responsibilities : Customer support, Overseas agent co-ordination, Core team member of developing import air consoles from Italy, UK, Germany and USA.•Receive Pre-alert from network and create job card ,update details in internal shipping portal•Co-ordinate with shipper, consignee, customer service colleagues for shipping documents •Prepare IDG and import shipment instructions sheet for processing BOE•Co ordinate with customer service, warehouse staff for delivery of shipments •Co ordinate with carriers, GHA in case of any damage, shipment missing or shot landing •Liaise with third parties, sales and finance team to meet operational requirements •Ensure timely and effective communication takes place within defined turn around time•Booking, executing AWB and handling shipments by through calogi and EK skychain•Passing BOE in Dubai trade e mirsal 2•Opening jobs for confirmed normal airfreight, courier shipments by DHL/FEDEX, track it on daily basis and update concerned team members and clients•Prepare invoice, arrange delivery, maintain complete shipment records in the system and job card•Working knowledge of DG shipments, checking MSDS and arrange UN packing as per DG regulations •Train new colleagues about process, policy and work flow•Be a team member to achieve targets set by the management in delivering service excellence for the growth of organization

Chennai Area, India

Worked with Jet airways in Chennai cargo hubPlan loading of the cargo into the assigned aircraft in accordance with priorities given to achieve optimum utilization of capacity.Check and confirm that the cargo is loaded as specified in the load plan to ensure the safety of the aircraft is not compromised and product quality standards are maintained.Complete administrative duties as directed by the cargo supervisor including data entry and reports.Work in the ramp and control cargo loading and unloading activities of domestic and international flights, prepare off load report if any.Ensure all the job in ramp and bonded warehouse is conducted as per airline and authority regulations.Handling VAL cargo, HUM, AVI.Communicate to the team members and pass information on time to smooth and efficient operations.Report operational, safety related incidents to the management and attend daily briefing

Kochi,India

Worked as an outsource staff for DHL in their exclusive store in Kochi-India. In charge for the retail counter sales and day to day showroom functioning. Promote the sales of DHL express products in the region. Ensure individual and counter targets are met as per the monthly budget. Handle cash counters and provide day to day revenue reports to sales manager. Provide an excellent service to the clients as per DHL global standards.Receive Phone in/walk in clients, answer their queries in a professional, friendly, courteous manner.Process all shipments accepted at the counter accurately, book dox and wpx, prepare AWB and export documents, pack shipments in DHL boxes or cartons thus offering DHL's most suitable service to the client.Maintain proactive work processes to ensure team work and achieve base performance.Co ordinate and lead stores activities.Promote DHL value added services.Work effectively both individually and as a part of the team to achieve both individual and departmental goals and objectives and strive consistently to promote a positive team spirit.Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders.Ensure all shipments are manifested by the end of each shift and also ensure all documents,invoices pertaining to WPX shipments are imaged for quicker clearance at destination.Prepare daily, monthly reports and store performance reports.Act as an ambassador of DHL at all times.