Rijesh Kumar Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

In my current role, I lead a talented team of specialists in Intune, AVD, Atternity, Tanium tools and device specialists to drive our device management strategy globally. My role encompasses a blend of team leadership, strategic partnerships, and product management to ensure Unilever's device ecosystem is secure, efficient, and innovative.- Team Management: - Leading, mentoring, and inspiring a team of technical specialists to achieve high performance and continuous growth. - Fostering a collaborative and innovative environment to drive excellence and meet business objectives.- OEM Partnership and Onboarding: - Acting as the primary point of contact for Original Equipment Manufacturers (OEMs) globally. - Facilitating the seamless onboarding of devices into Unilever’s ecosystem, ensuring they meet our stringent standards for compatibility and security.- Project Management: - Managing and overseeing multiple internal improvement projects from inception to completion. - Utilizing best practices in project management to ensure timely and within-budget delivery. - Driving continuous improvement initiatives to enhance operational efficiency and effectiveness.- Stakeholder Management: - Collaborating with C-suite executives and key stakeholders to align device solutions with strategic business objectives. - Responsible for managing project statuses, risks, and opportunities effectively to ensure transparency and alignment at all organizational levels.- Strategic Planning and Implementation: - Developing and implementing strategies for device management. - Staying abreast of industry trends and emerging technologies to drive innovation and maintain a competitive edge.My role at Unilever allows me to merge technology with strategic vision, leading teams that impact our global operations and contribute to our mission of creating a better business and a better world.

Bengaluru, Karnataka, India

Protect managed implementation of Microsoft CoPilot at Unilever as a pioneer organisation.Responsible for planning and execution of demand portfolio projects across UniOps and related entities. As a key member of the Demand Planning portfolio, focusing on the identification and management of customer demand is vital while managing relationship with vendor partners, inventory and internal key teams.Accomplishments:. Successfully handled IT digital transformation projects resulting in a 20% increase in productivity. Managed company-wide demand requests by successfully achieving 98% transitions. Multiple demand projects POC. Lead discussions on project cost, features and acceptance. Support key stakeholders across the organization. Participate in cross functional and cross company project teams. Lead pricing discussions across channels and projects

Bengaluru, Karnataka, India

Manage end-to-end global strategy projects and ensure all projects are delivered on-time, within scope and within budget  Delegate project tasks based on assosiate members' individual strengths, skill sets and experience levels using resource allocation tool  Train assosiates and monitor project documentation and finances using COUPA and BETTI (Budget and Expense Tracking Tool Interface) Clarity based Overall projects responsible for budgeting and forecasting, ToV tracking, risk management, on-time execution and project close-out  Develop project strategy for stakeholders in line with business strategy  Report and escalate to management as needed  Accountable for complete project lifecycle from inception to closure Accomplishments  Improved client satisfaction within 6 months by introducing a communication platform on GlobeShare – This initiative was globally recognised and implemented at Denmark HQ  Developed an internal resource allocation tool by co-ordinating with IT and implemented a capacity tracker

Bengaluru Area, India

HP Inc.IT Industry; 32000+ employeesEmployed from October 22, 2010 till date.Responsible for management planning and service delivery of HP’s technical hardware portfolio. Handling performance of 42 members from 3 teams (Service Desk, Supply chain and E-sol). Services include technical support, part logistics, product management and handling business level escalations.  Represented CC in a Customer Relations Global project for 3 months which resulted in 20% reduction of CRT cases globally Negotiated service delivery process change with Ops that increased customer satisfaction level by 25% consistently Successfully managing staff to meet and exceed customer satisfaction consistently including hiring, running projects and training facilitation Monitoring team results to ensure OLA and SLA’s are met Directing team in a fast paced/high volume environment by utilizing case management system to process an average of 15k cases monthly Conducting interviews for team expansion, providing trainings and performance evaluations on a regular basis Identified as the lead for performance improvement projects to ensure enhanced customer experience - sharing expertise and learning to all levels of management as a best practiceAchievements:Best Service Delivery Lead Award | 2017Awarded HP’s Most Valuable Player’ | 2016 & 2017Living the HP Way Award | 2015Making a Difference Award | 2014Special Award for Best Team Player | 2013HP Rock star Award | 2012 | 2014Service Excellence Champ Award | 2011

Bengaluru Area, India

Responsibilities included interviewing candidates from the US and Canada for various positions from top notch companies (our clients) like Delta Airlines, Wells Fargo, Cingular Wireless, AT&T, 7-Eleven, Convergys, etc.Was involved in training new joinees and acting as an sme by supervising shifts.

Master Of Business Administration - Mba In Ai, Artificial Intelligence

I am currently enrolled in the MBA in Artificial Intelligence program at Amrita School of Business. This course combines the core.

Iim Executive In Project Management, Project Management

Clear understanding on the various phases of project development lifecycle - Formulation, design, implementation, evaluation & close-out.

Lean Six Sigma Green Belt, Business Administration And Management, General

Experienced in process improvement programs. Analyze and solve quality problems while involved with Six Sigma, lean and other quality.

Smac - Social, Mobile, Analytics And Cloud, Business, Management, Marketing, And Related Support Services

Knowledge in social media, mobile technology, analytics, and cloud computing along with an understanding of their interconnectivity.

Bachelor’S Degree, Business Of Commerce, A

Activities and Societies: • District level player for Chess, Volley Ball and Kabaddi • Was elected and served as the President.

Associate’S Degree, Business/Commerce, General, A

Activities and Societies: Debate, kabaddi and volleyball team.Completed the first and second year of pre university studies from St..

Executive In Project Management, Project Management