• Accountable of the aftersales supply chain management of 3300+ serviceable parts for Ford Customer Service, Europe Division.• Managing Demand forecasting, order planning and parts sourcing from a global network of suppliers while maintaining 98% Fill rate.• Maintaining an optimal level of inventory in warehouses while meeting all customer demands without backorders for allocated components.• Management of the supply chain with special aftersales challenges such as frequent… Show more • Accountable of the aftersales supply chain management of 3300+ serviceable parts for Ford Customer Service, Europe Division.• Managing Demand forecasting, order planning and parts sourcing from a global network of suppliers while maintaining 98% Fill rate.• Maintaining an optimal level of inventory in warehouses while meeting all customer demands without backorders for allocated components.• Management of the supply chain with special aftersales challenges such as frequent fluctuations in demand, demand uncertainty, low volume - high variation risks, and coordinating with suppliers accordingly and preventing stock depletion• Responsible for interacting with suppliers, other Ford markets, Ford production plants for any Immobilized Vehicle Orders, High-Level Help Desk, and Golden Service Orders for crucial part availability and make the appropriate decision to arrange the part and get the vehicle on the road.• Coordination with CFT teams such as STA (Supplier Technical Assistance), the Purchasing Team, and suppliers for any engineering level change on components, PO releases, part sign-off, and supply kick-off• Organization with warehouse teams, QC team, receiving depot, and Contract Packers for prioritizing key shipment receipts or any shipping issues or binning delays. Show less

• Ensured a 97% first pick rate at all times by sourcing serviceable parts on a timely basis through supplier coordination• Provided forecasts to suppliers for spare parts in terms of lead time, supplier capacity, and stocking norms and maintaining continuous contact with them to ensure prompt delivery at the warehouse.• Manage any shipment delays with the carrier and suppliers and make freight decisions based on exigencies.• Analyze supplier-wise planned vs. actual reports to… Show more • Ensured a 97% first pick rate at all times by sourcing serviceable parts on a timely basis through supplier coordination• Provided forecasts to suppliers for spare parts in terms of lead time, supplier capacity, and stocking norms and maintaining continuous contact with them to ensure prompt delivery at the warehouse.• Manage any shipment delays with the carrier and suppliers and make freight decisions based on exigencies.• Analyze supplier-wise planned vs. actual reports to monitor their performance and take actions and educate them to enhance supplier delivery performance• Regular visits to suppliers and dealers to build solid relationships, hear their concerns, fix difficulties, and increase business.• Conduct wholesale and inventory analysis of components using ABC, FMS, and XYZ approaches to manage part inventories in order to increase sales and profitability Show less