Served as a point of contact for assigned employees to provide holistic case management services, including reviewing documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by AmazonLeveraged duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriateAddressed and responded to sensitive situationsTroubleshooted issues and seek to remove barriers… Show more Served as a point of contact for assigned employees to provide holistic case management services, including reviewing documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by AmazonLeveraged duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriateAddressed and responded to sensitive situationsTroubleshooted issues and seek to remove barriers before, during, or after a leave eventResponded to employee impacting issues that may arise during the leave event and ensure the right communication occursIdentified and solved problems that may arise, sometimes with limited informationFacilitated a smooth return to work and ramp-back plan for employees returning to the workplaceEnsured compliance with standard work, federal/state regulations, and company policy Maintained a system records to ensure accurate and timely information/documentation Show less