As a Senior Manager - Customer Success at Yellow.ai, I manage a portfolio of Key Accounts and ensure the satisfaction and retention of these clients across various industries. I have a Bachelor of Engineering degree in Computer Science from The National Institute Of Engineering, Mysore, and a Product Management certification from Airtribe. With over 6 years of experience in customer success, account management, and business development , I have developed strong skills in business reviews, executive presentations, and customer advocacy. I have also contributed to the growth and expansion of Yellow.ai, a leading conversational AI platform, by managing key accounts, driving product adoption, and delivering value to our customers. I am passionate about creating engaging and personalized experiences for our customers, and empowering them to achieve their business goals with our innovative solutions.