Director Customer Success
Current
Aug 2016 - Present
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Rijo Sam Email & Phone Number
SAAS Expert: CRM, Billing, Marketing, Jotform | Email Strategist | Email Deliverability Expert | Content Crafter | Technical Trainer | Data Mining Enthusiast | Lead Workflow Architect | Data Analytics Wizard | Excel Pro
at
Caspar Technologies
1 work email found
@cmercury.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
SAAS Expert: CRM, Billing, Marketing, Jotform | Email Strategist | Email Deliverability Expert | Content Crafter | Technical Trainer | Data Mining Enthusiast | Lead Workflow Architect | Data Analytics Wizard | Excel Pro
Location
Ernakulam, Kerala, India
Company size
Who is Rijo Sam? Overview
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Quick answer
Rijo Sam is listed as SAAS Expert: CRM, Billing, Marketing, Jotform | Email Strategist | Email Deliverability Expert | Content Crafter | Technical Trainer | Data Mining Enthusiast | Lead Workflow Architect | Data Analytics Wizard | Excel Pro at Caspar Technologies, a with 8 employees, based in Ernakulam, Kerala, India. AeroLeads shows a work email signal at cmercury.com and a matched LinkedIn profile for Rijo Sam.
Rijo Sam previously worked as Director Customer Success at Caspar Technologies and Director - Customer Success Manager at Cmercury. Rijo Sam holds Bachelor Of Science - Bs, Physics from South Indian Education Societys College Of Arts Science And Commerce Sion West Mumbai 400 022.
Company email context
Email format at Caspar Technologies
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{first}@cmercury.com
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AeroLeads found 1 current-domain work email signal for Rijo Sam. Compare company email patterns before reaching out.
Profile bio
About Rijo Sam
With 16 plus years of customer handling experience across various verticals and started my career at an age of just 20!Product trainer with a record of digital marketing workshops attended by more than 1000 individuals across Industry and AcademiaExperienced Head Of Research with a demonstrated history of working in the internet industry. Strong human resources professional skilled in E-commerce, Business Development, Customer Relationship Management (CRM), Market Analysis, and Strategy.
Listed skills include Crm, Strategy, Management, Email Marketing, and 16 others.
Current workplace
Rijo Sam's current company
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Caspar Technologies
9 roles
Rijo Sam work experience
A career timeline built from the work history available for this profile.
Director - Customer Success Manager
CurrentcMercury an IIMK incubated company.My role demands identifying and quantifying the key factors for customer success and then communicating them effectively to drive the product salesEstablish deployment goals and success factors and then develop a plan to carry them out successfully.Playing pivotal role building a best in class customer serving and successful team for Caspar with customer retention rates as high as 98 % and identifying smart upselling opportunities contributing 20 % + to the revenue streams
Aug 2016 - Present
Head Of Research & Training
- Monitoring global internet trends, prepare extracts and share insights on best inbox experience.- Interacting with various ISP understand their mail qualification logics and sharing and educate customers - Conducting digital marketing workshops for both corporates & academia.- Delivering webinars on digital challenges and discussing effective work arounds
Feb 2012 - Aug 2016
Senior Manager- Client Servicing
Icubes.In
- Providing best Client Servicing experience.- Focus on upsell opportunities as well - New business development Asia Pacific region. - Develop & inculcate the best client servicing practice & system.- Customer Retention, through proper training & support
Feb 2011 - Feb 2012
Business Development Manager
Garison Ms
- Developing new business opportunity- Capture the client needs, debrief the same to the technology team and ensure the implementation- Pivotal role in designing the promotional activities.
Jan 2011 - Feb 2011
Team Leader - Data Management
- Handling 50 Plus Business Intelligence Projects, Projects involve BFSI, Leading International Publishing Houses, International Aviation Magazines and more - Coordinating with technology team and implementing systems to uplift the team & project performances.- Training & Managing of 70+ team of BI Executives & 4 BI Managers. - Ensuring adherence to project deadlines with proper project updates, target achievement, resource rostering.
Dec 2008 - Dec 2010
Quality & Training Manager
- Building process & automated systems for an impecable quality check- Screening each record submitted by BI Team through various channels - Ensuring proper delivery of BI reports to a customer with the best quality- Training newcomers & existing team on the process flow. Equipping them with the best process knowledge and uplift their performance.
Aug 2005 - Nov 2008
Sr. Business Intelligence Executive
- Working major publishing house based on mostly in US & Europe, screen all the possible intel about the provided business house/ individual through web & verify on phone.- Won accolades for best performer, best quality deliverance
Oct 2003 - Jul 2005
Client Servivicing Executive
Win Enterprises
Promoting various discount cards of FMCG MNC companies.Handling the center transactions in the absence of it's Head.
Mar 2003 - Sep 2003
Team & coworkers
Colleagues at Caspar Technologies
Other employees you can reach at iproanalytics.com. View company contacts for 8 employees →
2 education records
Rijo Sam education
Bachelor Of Science - Bs, Physics
South Indian Education Societys College Of Arts Science And Commerce Sion West Mumbai 400 022
Physics
FAQ
Frequently asked questions about Rijo Sam
Quick answers generated from the profile data available on this page.
What company does Rijo Sam work for?
Rijo Sam works for Caspar Technologies.
What is Rijo Sam's role at Caspar Technologies?
Rijo Sam is listed as SAAS Expert: CRM, Billing, Marketing, Jotform | Email Strategist | Email Deliverability Expert | Content Crafter | Technical Trainer | Data Mining Enthusiast | Lead Workflow Architect | Data Analytics Wizard | Excel Pro at Caspar Technologies.
What is Rijo Sam's email address?
AeroLeads has found 1 work email signal at @cmercury.com for Rijo Sam at Caspar Technologies.
Where is Rijo Sam based?
Rijo Sam is based in Ernakulam, Kerala, India while working with Caspar Technologies.
What companies has Rijo Sam worked for?
Rijo Sam has worked for Caspar Technologies, Cmercury, Icubespro, Icubes.In, and Garison Ms.
Who are Rijo Sam's colleagues at Caspar Technologies?
Rijo Sam's colleagues at Caspar Technologies include Anisha P G, Jesna Jacob, and Harikumar S.
How can I contact Rijo Sam?
You can use AeroLeads to view verified contact signals for Rijo Sam at Caspar Technologies, including work email, phone, and LinkedIn data when available.
What schools did Rijo Sam attend?
Rijo Sam holds Bachelor Of Science - Bs, Physics from South Indian Education Societys College Of Arts Science And Commerce Sion West Mumbai 400 022.
What skills is Rijo Sam known for?
Rijo Sam is listed with skills including Crm, Strategy, Management, Email Marketing, New Business Development, Lead Generation, Team Management, and Leadership.
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