Handling client queries, special requests and provide the best solutions for all clients of Middle East.

* Handle emails and calls related to reservations, rate queries and availability.* Proactively reply on the negotiated rate queries, packages, and special requests.* Process and update reservations in the PMS routed through extranet by B2B agents like GTA, Hotelbeds, Destinations of the World, etc. Validate the LPOs, and cross check the same with their respective inventory allocation.* Ensure the reservations of Online Travel Agents (OTA) like Expedia, Booking.com, Agoda, etc. are… Show more * Handle emails and calls related to reservations, rate queries and availability.* Proactively reply on the negotiated rate queries, packages, and special requests.* Process and update reservations in the PMS routed through extranet by B2B agents like GTA, Hotelbeds, Destinations of the World, etc. Validate the LPOs, and cross check the same with their respective inventory allocation.* Ensure the reservations of Online Travel Agents (OTA) like Expedia, Booking.com, Agoda, etc. are processed on PMS.* Reconfirm reservation by enquiring arrival details, payment modes, transportation of guest and personal preferences.* Prepare pro forma invoice for advance payment, and co-ordinate with Finance department for the payments.* Preparation of Reservation correspondence against every reservation for ready reference of Front Office.* Co Ordination with Central Reservation Team on the reservation processed by them* Inter Departmental Co-ordination on FIT and Group Guests on their special requirements.* Assist guests in visa application and co-ordinate the same with third party agency. Show less

••Greets the guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest's. ••Assists in arrival departure in absence of guest relation officers. ••Co-ordinates with all departments concerned in order to maintain Front Office functions properly. ••Operates the front office computer system in order to assist front office attendants. ••Checks group department, fit and ensure switchboard makes appropriate wake up calls. ••Handles guest… Show more ••Greets the guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest's. ••Assists in arrival departure in absence of guest relation officers. ••Co-ordinates with all departments concerned in order to maintain Front Office functions properly. ••Operates the front office computer system in order to assist front office attendants. ••Checks group department, fit and ensure switchboard makes appropriate wake up calls. ••Handles guest complaints and other related problems and reports on the Assistant Manager's log book. ••Assists reception, business centre, cashier, concierge and bell captain during they are busy. ••Answers guests inquires, handles complaints and attend to the needs of the guests. ••Approves the working schedule for the front office attendants and submits them to front office manager (HO). ••Assigns and Approves Duty roster for all Front desk staffs Show less

Checks group department, fit and ensure switchboard makes appropriate wake up calls. ••Handles guest complaints and other related problems and reports on the Assistant Manager's log book. ••Assists reception, business centre, cashier, concierge and bell captain during they are busy.

Working As a GSA In Front Office

Working As a GSA in Front Office

Undergone training in all major departments of the Hotel In Taj Residency, Bangalore