Riju Ray - Pmp®, Csm®, Prince2®, Itil®, Devops-Pm™ Email & Phone Number

Driving the Enterprise Technology programs in Cyber Security and Infrastructure spaceLeading, mentoring and managing a high-performing team of Sr. Project/Program Managers, fostering a collaborative and results-driven work environmentResponsible for developing & driving the program roadmap in line with priorities from the respective business & technology areasDriving programs from PCI Compliance, Threat intelligence, Vulnerability management, Risk Management, ISO standards and IT Infrastructure space

India

Responsible for leading Risk Consulting strategies, initiative and programs across PwC Advisory.Led delivery of large impact and cross-functional programs while simultaneously tracking a set of smaller projects. Maintain status of growth initiatives and track attainment of goals through regular Executive reporting.

Greater Bengaluru Area

Led Professional Services delivery to customers Understand the customer business including the business issues and problems being resolved by the Professional Services engagementSingle point of contact for a customer for ServiceNow engagement and provides a conduit to other ServiceNow teams as requiredDrove and manage project risks, including identification, analysis and communication, monitoring and control while increasing the probability of positive outcome.Managed project team work-area/backlogPlanned and deliver project kick-off meetings.Scrum Master for Sprint cycle during deploymentHeld regular project review calls / meetings with customersProject status reporting for stakeholdersIdentified up sell opportunities and engage Sales & Pre- Sales teams

India

Leadership role in 'DevOps - Project Management':*Leading multiple programs of Customer-Onboarding, Product-Onboarding for various customers of FICO*Accountable for program & project delivery of DevOps vertical*Delivering agile project management in a high-paced product delivery organisation *Overseeing DevOps engineering activities across different product portfolio

Bengaluru Area, India

*Delivery: Responsible for delivering end to end billable program/project assignments*Program/Project life cycle: Leading all the phases - Initiation, Planning, Execution, Control, Closure*Team Management: Managing teams with diverse array of talents and responsibilities*Financial Management: Forecasting, Budget control, Revenue realization*Risk Management: Owning risk management activities throughout the program life cycle*Stakeholders Management: Transparent communication on progress, issues, risks, decisions*Change Management: Detailed planning, presentation and execution of project changes*Communication Management: Driving & owning the communication across stakeholder communityDomains:Data Center Infrastructure Capabilities (Server-Host-Networking-Storage)Data Center Technology Refresh (Build/Migrate/Decommission)Cloud/Virtualization

*Accountable for program delivery by the teams of Project Managers and delivery teams.*Leading multiple teams of Project managers to deliver customer success, in retail, manufacturing, banking, insurance domain.*Overseeing end to end program delivery (Kick off, Requirement gathering, Design, Implementation, UAT, Go-Live, Support Handover).*Leading overall governance and control of all projects led by project managers through periodic reviews.*People management: Recruitment, enablement of delivery teams through trainings, feedback mechanisms, work shops.

Bengaluru Area, India

*Owned professional services delivery to ServiceNow customers.*Managed teams of Project Managers, Technical architects, Software Developers, Solution architects.*Overseeing of software deployment projects in waterfall/agile methodology.*Worked in onshore/offshore delivery model for global customers.*People management activities for delivery teams.

Bengaluru Area, India

* Ownership of complete delivery of billable project services for Wipro engagements. * Responsible for managing the full life cycle of projects from requirements gathering, implementation and service turnover. * Working on multiple projects/program of implementation of various ITSM Tools (i.e. Remedy, ServiceNow). * Responsible for seamless delivery of projects/program as per contractual agreement.

Bengaluru Area, India

* Managed the delivery of billable consulting/project services for EMC engagements. * Responsible for managing the full life cycle of projects from requirements gathering, implementation and service turnover. * Responsible for the development of an implementation plan that articulates the role of EMC in the delivery of the designed solution. * Ensures implementation of project/program activities is coordinated with EMC partner resources, if necessary. * Interfaces with the customer, vendor and all EMC personnel associated with the engagement.

Bengaluru Area, India

Project Manager Role:Managed multiple projects in IT Infrastructure space aligned with large programs.First Line Manager (People Manager) - Operations:Managing multiple team of Technical Support Engineers for different ministries based on project requirement.Responsibilities include ensuring the end to end delivery of a program.Develop detailed schedule for the project with major Milestones.Monitor schedule and key milestones with respect to plan on a continuous basis.Formulating the terms of references, detailed project report and request for proposal.Working in the business process re-engineering activities & risk assessment related to change management programme.Looking after the change management process; participate in change evaluation, risk assessment and final approval.Designing the SLA’s for applications based on business requirement and suggesting the technology stack.Reporting project status to management and client on weekly basis.Reviewing reports submitted by vendors as deliverables.Ensuring capacity augmentation planning and implementation of the current infrastructure for peak filing season to improve availability, performance and capacity.Conducting impact analysis and escalating the same to Ministry / vendor for resolution & future prevention.

Bengaluru Area, India

IT support & services.

Bangalore

e-Services: Web Support.