Rijwan Ahmed Imran Email & Phone Number

#36 No House #12 No Secto, Sonargaon Janapath Road.

Responsibilities:• Onboarding and training new driver partners within the Uber platform.• Collaborating with cross-functional teams and assisting the team lead in gathering data, assessing problems, developing strategies, and proposing solutions.• Providing training to the new employees on the VOB process.• Making reports on driver activation and retention activities.• Collecting driver insights to support business analysis.• Assisting team lead to audit agent calls & analyze their performance.• Generating team monthly reports on driver activation and retention, leading to a 15% increase in driver engagement.

House #8 (1St Floor), Road # 14, Dhanmondi, Dhaka-1209.

Responsibilities:• Developed and implemented social media and communication strategies to increase engagement and brand awareness.• Managed and maintained social media accounts and engage with followers, responded to comments and messages in a timely and professional manner.• Collaborated with other departments, such as marketing and customer service, to ensure consistency in brand messaging across all channels.• Provided training and support to other team members to ensure consistent and effective use of social media channels.

Nikunjo-2, Dhaka, Bangladesh

Responsibilities: • Took complaints related to dowry, child marriage, and women's torture and facilitated relief requests.• Additionally, provided the public with access to government contact information for further assistance.• Accepted relief material requests.• Took the challenge of pressure in times of disaster.• Maintained Average Handling Time (AHT), Quality, and other performance metrics to ensure adherence to established standards and targets.

Nikunjo-2, Dhaka, Bangladesh

Responsibilities:• Bill information and updated from different touch-points using related tools, Invoice clarification • SIM Replacement query support/SIM Change.Activated, Barred, Unbarred.• Ensured Customer Insight Capture through.• Provided general and International Roaming with all updated information on Products, tariffs, New offers, etc.• Managed numerous inbound calls.• Resolved quarries according to sop compliance.• Maintained & delivered the KPI matrix.

Master Of Science - Ms, Botany

Bachelor Of Science - Bs, Botany

Science

Science