Rik Das Email & Phone Number

Kolkata, West Bengal, India

meesho

Howrah, West Bengal, India

Howrah, West Bengal, India

As a customer Care Representative (CCR) helps customers with their inquiries and issues, and aims to provide excellent service and support. Their work can include: Communicating with customers: CSRs greet and communicate with customers in person, by phone, or by computer. They should be friendly, professional, and patient, and should be able to deal with angry customers. Answering questions:CSRs should be knowledgeable about the company's products and services, and should be able to answer customer questions about them. They may also be able to demonstrate how to use the product or perform basic troubleshooting. Resolving issues:CSRs should be able to resolve customer complaints and issues in a timely and effective manner. They may need to escalate complex issues to higher-level support or management. Keeping records:CSRs should keep accurate records of customer interactions and transactions. They may also document issues and resolutions in a database for sales and management teams to review. Following up:CSRs should follow up with customers to ensure that their issues have been resolved. Identifying trends:CSRs should identify and address trends in customer inquiries or issues to improve the overall customer experience. The moral of a customer care representative is to respect customers and make it easy for them to do business with the company and ethical customer service is concerned with truth and justice and has a variety of aspects, such as meeting and exceeding customer expectations with fairness, courtesy, respect, honesty and transparency.

Master Of Business Administration - Mba, Business Analyst Finance And Information Technology'S

Activities and Societies: Data Analysis Competitions, Case Studies, Research Projects, Business Analytics Club, Consulting Club, Finance.

Bachelor Of Commerce - Bcom, Accounting And Business/Management