•Consult with client in real time to provide them with answer to the most in-depth and complex product inquiries both on chat system and in person.•Enthusiastically support sales team through driving strategic initiatives, such as client trainings, usage calling campaigns and other projects.•Work in tandem with local Analytics management team to build strong knowledge pipelines in the team through necessary trainings and mentoring.•Collect and act upon client feedback on product to drive development.

•Manages a team of 8~10 members designated to educate on business basics and product knowledge, ensuring quality service of the highest standard is provided to our customer. •Develop each of the team members’ knowledge, skills and talents through careful coaching and constructive feedback, establishing the foundations for successful sales　representatives within the period of 15 to 18 months.•Plan and organize global employee training models in a consistent and systematic manner, improving team contributions, promoting individual performances, and uplifting overall staff morale.•Close involvement with the corporate hiring process by participating in candidate interviews, recruitment events, and internal hiring evaluations.•Corresponds with the sales department and various overseas counterparts to accomplish function upgrade campaign for 2000 users in Tokyo.

•Led domestic key account global team in establishing new business partnership models for the business research.•Presented with Outstanding Achievement Award for competitor displacement and exceeding annual sales targets by 20%, consecutively in 2012.•Achieved timely results through sales cycle by targeting and prioritizing customers based on well-maintained information and data.•Developed solid skills significantly through coverage of large number of Equity users and handling lucrative administrative works and detailed data audit in order to build comprehensive strategies.

•Consistently increased sales over 10% year-on-year while building the coverage account which includes Asset Management, Trust Banks, Insurance Companies and Hedge Funds. •Undertook market research and led monthly sales meetings to share upcoming products and escalate local requests to business managers.•Assist senior sales members by conducting seminars and training based on the analysis of usage dashboard to increase the user score. •Coordinated the Bloomberg Summer Internship Program in 2007 and 2008.

•Global Customer support desk representative for local and foreign inquiry handling, providing answers to client inquiries and/or routing customer concerns to appropriate departments.•Conducted call handling sessions in Japanese for non-Japanese speakers to improve customer service level and customer satisfaction.•Handled multiple (max 6) service chat sessions, providing instructions on terminal navigation.