Rikaard Boodoo Email & Phone Number

Miami, Florida, United States

Worked independently as a Tier 2 call center agent to diagnose and resolve moderately complex customer issues by phone, e-mail, or remote session. Acted as technical liaison between business and technology team members and VIP customers. Created Jira filters via SQL queries to increase request visibility among support staff.

Miami, Florida, United States

Worked independently as a Tier 1 call center agent to diagnose and resolve basic customer issues by phone, e-mail, or remote session, ranging from running reports, to scheduling patients, to billing insurance companies.

Miami Gardens, Florida, United States

Responsible for daily setup, troubleshooting, and breakdown of critical audio/visual hardware, software, and communication equipment for officiating staff including: computers, monitors, Cisco phones, IP KVMs, video IP encoders/decoders, and GreenGo radios/headsets. Also served as on site inter-departmental liaison between remote technology engineers and on field technicians supporting a/v and communication for referees, coaches, players and other officials.

Miami, Florida, United States

● Multi-tasking between supporting office computers, phones, and other technologies, while transporting time sensitive and high priority materials for various clientele, including chain of custody service of server hard drives from MIA to SFO and data center decommissioning at the Miami NAP of the Americas. ● Provided white glove service when requested. ● Installed and supported COAX analog DVR camera system.

Miami/Fort Lauderdale Area

● Provided and supported analog lines and dry pairs for broadcast, radio and game day operations. Configured, deployed and supported Cisco IP phones as a seasonal member.● Setup and supported field sideline communication center cart.● Assisted with sideline technology cart setup and testing of coach-to-coach communications.● Assisted and supported Miami Dolphins telecommunications manager.

Miami/Fort Lauderdale Area

● Oversaw the Infrastructure & Operations Support team including supervising network operator and technicians, impact analysis, monitoring and troubleshooting of services, escalations, and outage ticketing and reporting processes to meet compliance and SLA requirements and deliver outstanding customer service. ● Trained junior support personnel. ● Collaborated with external vendors and internal team to design, implement, document, and provide ongoing support to conference room a/v upgrades. This included upgrading matrix switches to AMX by Harman room control and networked a/v transcoders/decoders to integrate with Cisco phone system, SMART interactive displays, Epson projectors, LG and Samsung 24x7 displays, and other accompanying peripherals. ● Served as technical liaison between Operations team, Network and Voice engineers, Service Desk staff, and external vendors to provide critical operational insight to support initiatives and upcoming implementations. ● Collaborated with other infrastructure teams to install, configure, maintain, and support infrastructure networks, telephone systems, audio/visual equipment, servers, storage, and related systems, applications, and peripherals.

Miami/Fort Lauderdale Area

● Configured, deployed, and maintained Cisco routers, switches, and VoIP phones. ● Troubleshot and supported phones, add, moves, and changes in Nortel PBX. ● Troubleshot existing CAT5e and CAT3 cables, and install new runs as needed. ● Worked with network technicians to analyze and correct a variety of network problems. ● Maintained an accurate inventory of City-wide technology equipment. ● Trained junior support personnel.

Miami/Fort Lauderdale Area

● RecTrac Tracking Software● Train new users and provide support for RecTrac and MS Office● Data processing and management into spreadsheets and databases ● Process cash, check, and CC payments for activities and passes● Reconcile deposits and submit to finance department daily● Generate/prepare monthly billing and invoices in RecTrac system

● Directing and supporting the City’s unified communications● Troubleshoot/install Avaya phones; support add/moves/changes in IP Office● Add users to Active Directory with proper security rights and applications privileges● Manage group policy objects; deploy software and printers via GPO● Manage system-wide shared folders, DHCP and DNS records● Support police department users while adhering to CJIS standards● Respond accordingly to help desk requests and problems for IT hardware and software using BMC Track-It

Miami/Fort Lauderdale Area

● Installed & repaired U-verse T.V., Internet, VoIP & analog services. ● Troubleshot internet connectivity and TV display issues, existing COAX and CAT5e cables and installed new runs as needed. ● Configure TV compatibility settings, including scaling and color correction, as well as basic and advanced Universal Remote controls. ● Configured Microsoft Outlook and other email clients on Windows and MAC PCs, Android and iOS devices, Smart TVs, wireless printers and other network devices.

Fort Lauderdale, Florida

● RecTrac Tracking Software● Train new users and provide support for RecTrac and MS Office● Data processing and management into spreadsheets and databases ● Process cash, check, and CC payments for activities and passes● Reconcile deposits and submit to finance department daily● Generate/prepare monthly billing and invoices in RecTrac system

Fort Lauderdale, Florida

● 40 Hour Child Care certified● Oversee children and provide academic support ● Supervise physical activities ● Provide efficient forms of conflict resolution

Associate Of Arts (A.A.), Information Technology

High School Diploma, Pre-Engineering

Activities and Societies: B.E.S.T. Robotics F.I.R.S.T. Robotics