Rikard Krvaric Email & Phone Number

Spring, Tx, Us

Houston, Tx, Us

• Spearheaded project to deploy Webex Meeting/Teams across enterprise, and for student/teacher use in CANVAS • Starting project to replace 1,000 wall phones across all building for ADA compliance. Implementing MigrationFX for easy conversion of old phone models to new phone models in CUCM• Implemented SingleWire Informacast emergency broadcast system to be used with class room phones • Currently handling Project to upgrade CUCM cluster and Applications to version 11.5 for Jabber/Apple Notifications, and implement onsite Cisco Meeting Server deployment• Currently handling Project to re-record all IVR menus, and re-vamp all scripts in UCCX• Currently managing Cisco Unified Communications Manager (CUCM) cluster with 5000+ phones, 20+ SRST Routers, 20+ VG224/VG310s, on Cisco UCS C-Blade Servers, utilizing dual-homed SIP trunks• Spearheaded project to convert our 12 centralized PRIs to redundant SIP trunks for all telephony ($500,000+/year saving) • Spearheaded project to implement Cisco Jabber as primary chat client, with MRA over a dedicated VCS-server pair• Managing Cisco Unity Connections, Cisco Unified Contact Center Express (UCCX), Cisco Emergency Responder (CER), Cisco Presence (IM&P)/Jabber, RightFax, All Cisco SmartNet Contracts• Completed implementation of Cisco Telepresence project, including VCSC/VCSE, MXE3500, MCU, TMS, WOWZA, Show-n-Share with Vyopta integration, with MX200, EX60/EX90/SX10/SX20/DX70/DX80/Spark & RoomKit endpoints• Responsible for all telecommunication recommendations, procurement and implementation for 16 new bond-funded college building projects, including wall phones for emergency communications, video systems, and more• Researched, recommended, procured and Implemented Variphy’s CISCO CDR storage solutions• Managing and maintaining emergency telephones in elevators, and parking lots and garages for emergencies (including CodeBlue IP and analog devices)• Monitoring everything via Whatsup Gold platform

Independent Agent Not Corp Site, Mi, Us

Capital Agent with David Allen Capital, helping business owners get access to funds for growing their business.

Independent Team Beachbody coach, helping rid the world of obesity, one person at a time.

Houston, Texas, Us

• Currently managing project to replace legacy PBX to Microsoft Lync infrastructure at company’s largest manufacturing plant in North America.• Currently managing all Cisco Smartnet contracts• Developed video camera standard for North America based on OnSSI software and AXIS cameras• Operating and maintaining current Voice over IP infrastructure including Cisco Unified Call Manager 8.5, Cisco Unity 8+, Cisco UCCX, Cisco Unified Attendant Console, VG224s, MGCP & H.323 Voice Gateways, and more.• Designed and implemented infrastructure standard for North America, including UPS, PDU, ATS, Racks, Switches, fiber optics, and more.• Designed and implemented fiber optic ring at Conroe, TX location, and currently designing fiber optic redundancy rings at other locations throughout USA and Canada.• Operating and maintaining Solarwinds Orion NCM, NPM, SAM and VoIP & Network Quality Manager, maintaining assets and their serial numbers, support contracts, classifications, roles, maps, alerts, and more.• Managed project, configured and converted Algoma manufacturing plant in Canada from legacy PBX to Cisco VoIP system, including H.323 Voice Gateway with SRST, VG224, intercom systems, paging systems. IVRs, Unity mailboxes, and more.• Configured and converted TCT Precision plant from legacy PBX to Cisco VoIP infrastructure, up to 250 people, including upgrading legacy switch infrastructure to PoE switches, H.323 voice gateway with SRST, Unity mailboxes, and Attendant Console for the receptionist to handle incoming calls, and analog devices such as faxes, and paging system.• Developed and managed wireless infrastructure upgrades from stand-alone APs to Cisco Wireless Controller based indoor and outdoor mesh wireless systems, at four manufacturing plants in Houston area.• Developed, maintain and fine tune monitoring of all network equipment and links, creating highly specific alerts.• Operate and maintain procurement process for IT department including inventory levels.

Houston, Tx, Us

Us

• Managed & maintained all hardware, including routers, firewall, switches, SANs, workstations, Cisco Call Manager, LTO-3 system, Windows Servers, SQL Server, Exchange, SharePoint, BES, as well as custom software on daily ongoing basis.• Migrated Exchange 2003 based email system on aging hardware to Exchange 2007 on new hardware, minimizing spam while improving accessibility and capacity.• Migrated all applications from older DELL Win Server 2000/2003 to Win Server 2008 on new DELL hardware.• Designed monitoring with Dell OpenManage on all Dell enterprise hardware.• Established first RIS based deployment system of imaging client machines, improving deployment time to under an hour.• Instituted first SharePoint server streamlining I.N.D. writing process, eliminating errors, scheduling conflicts and repeat work utilizing document check in/out features, shared calendars and more. • Replaced aging networking equipment with new Cisco Catalyst PoE switch stacks, enabled port security, and VLANs to separate newly created user, wireless and scientific lab subnets.• Originated plan to replace SonicWall firewall with Cisco ASA 5510 Security Appliance.• Spearheaded integration of company network, servers and systems into PfizerNet.• Upgraded main conference room with completely automated lighting & A/V system, including Polycom system.• Administered new audio/visual equipment and Polycom video conferencing system upgrade in other conference rooms.• Deployed iSCSI SAN for Disk-2-Disk backups, and Shadow copy.• Implemented first Hyper-V server to host custom applications, and migrate old custom software to newer servers.• Planned, Organized and Managed Cisco Call Manager & Unity upgrade from v4.x to v6.1.• Completed Pfizer Information Risk Assessment & Gap Analysis process for entire business unit.• Developed first Disaster Recovery Plan for CovX Research securing their continuation in event of disaster.

San Diego, Ca, Us

Managed the IT department for a large client. Stationed at CovX/Pfizer as IT Manager.

Stamford, Connecticut, Us

Teach Information & System Security on a part time basis.

Us

• Managed and implemented data center presence with fully redundant network and server infrastructure.• Managed and executed complete logical and physical separation of OCS and HGG, including AD forests, email, network infrastructures, servers, backup systems and workstations.• Managed network portion of new SaaS infrastructure, saving the company more than $100K in initial costs per new golf course, in addition to reduced maintenance and management costs.• Upgraded VPN equipment across corporate office and all 15 golf courses, from Cisco 3002’s to ASA devices.• Initiated Blackberry Enterprise Server and infrastructure for first Blackberries to be issued company wide.• Implemented first RIS based deployment system of imaging client machines, improving deployment from corporate office to individual golf courses. Reimage/deployment time eliminated need for techs to visit the location, and completed in under an hour, saving the company thousands of dollars in travelling expenses and lost productivity.• Established strategy to convert current physical server to VMware platform on SAN, and began implementation.• Directed and implemented BIGFIX patching service for all workstations and servers, reducing ticket count on helpdesk by 20%. Getting users to same application version for most application was a much needed relief on the support team.

Las Vegas, Nevada, Us

• Managed and implemented datacenter presence with fully redundant network and server infrastructure.• Managed and executed complete logical and physical separation of OCS and HGG, including AD forests, email, network infrastructures, servers, backup systems and workstations.• Managed network portion of new SaaS infrastructure, saving the company more than $100K in initial costs per new golf course, in addition to reduced maintenance and management costs.• Upgraded VPN equipment across corporate office and all 15 golf courses, from Cisco 3002’s to ASA devices.• Initiated Blackberry Enterprise Server and infrastructure for first Blackberries to be issued company wide.• Implemented first RIS based deployment system of imaging client machines, improving deployment from corporate office to individual golf courses. Reimage/deployment time eliminated need for techs to visit the location, and completed in under an hour, saving the company thousands of dollars in travelling expenses and lost productivity.• Established strategy to convert current physical server to VMware platform on SAN, and began implementation.• Directed and implemented BIGFIX patching service for all workstations and servers, reducing ticket count on helpdesk by 20%. Getting users to same application version for most application was a much needed relief on the support team.

Parsippany, Nj, Us

At 3 different locations, I managed Restaurants, Bars, Room Service and Banquets for the Wyndham Hotels. More details available upon request.

Ms, Mis

Bs, Information Systems Security

Ms, Hotel & Food Service Management

Bs, Hospitality Management

Associate Of Science (A.S.), Hotel, Motel, And Restaurant Management

Education record