Rika B. Email & Phone Number

Port Elizabeth Area, South Africa

Port Elizabeth Area, South Africa

Port Elizabeth Area, South Africa

As the Training Administrator at the company's Head Office, I oversaw all training administration functions across eight branches nationwide, ensuring seamless operations and compliance with industry standards.Key Responsibilities and Experience*DEVELOPMENT, IMPROVEMENT AND MAINTENANCE- I spearheaded the development, enhancement, and maintenance of critical components such as accreditation status, induction and exit moderations from prominent regulatory bodies including Foodbev Seta, Services Seta, and W&R Seta.- Implemented and managed a robust Quality Management System aligned with SANS/ISO 9001 standards.- Revamped and standardised training materials to optimise learning outcomes.- Led training project management initiatives ensuring timely execution and delivery.- Created and delivered impactful PowerPoint presentations tailored to diverse audiences.*TRAINING ADMINISTRATION AND TRACKING- Established and maintained a comprehensive Training Tracking System.- Managed learner information, certificate registers, and training schedules.*NATIONAL TRAINING INTERVENTIONS- Customised and procured training materials from designated printers, overseeing the printing and distribution process.- Coordinated logistics for training events, including venue selection, catering arrangements, travel and accommodation.- Managed the enrollment of learners with relevant Setas.- Facilitated pre-moderation scans and internal moderation processes.- Liaised with assessors to address moderation findings and ensure the resolution of outstanding issues.- Facilitated Exit Moderation visits from the various Setas.- Continuous improvement of training materials.***NOTABLE ACCOMPLISHMENTS AND CONTRIBUTIONS***I managed to establish and maintain a fully functional training administration system for the company and its 8 branches, including the maintenance of the accreditation status and successful execution of external moderations.

Bloemfontein Area, South Africa

As an avid animal lover, I capitalised on a unique opportunity to fill a void in the dog grooming industry by launching my own business. For six years, I operated a mobile grooming unit specifically tailored to accommodate large-breed dogs, and in that time, I bathed and groomed over 20,000 dogs, predominantly of the large-breed variety, at clients' homes without any assistance.This endeavour was not only physically demanding but also immensely fulfilling on an emotional level. The bonds forged with both my furry and human clients were unparalleled, and I could entertain you with countless tales of the miracles, challenges, and relationships that blossomed during this time.***NOTABLE ACCOMPLISHMENTS AND CONTRIBUTIONS***- Successfully initiated and managed my own business for six years.- Cultivated strong, enduring relationships with clients.- Attracted a substantial clientele through word-of-mouth referrals, reflecting the service's popularity and reputation.- Demonstrated expertise in professionally grooming large breed dogs, including Boerboels, Rottweilers, German Shepherds, Great Danes, Newfoundlands, and others.

Bloemfontein Area, South Africa

Key Responsibilities and Experience*ADMINISTRATION- Managed all administrative duties, queries and email communication- Database management- Developed and maintained a fully functional administrative system (MS Excel spreadsheets and MS Word communication documentation)- Implemented and maintained the finance system on QuickBooks*LOGISTICS- Developed and executed an effective route planning system for the delivery of 2+ million pamphlets and newspapers per month to households in the Free State, Northern Cape, and North West. - Incorporated our clients' specifications for route deliveries into the system.*DEBTORS AND CREDITORSMaintained accurate records of debtors and creditors, including sourcing and debt collections.*COMMUNICATION AND REPORTING- Provided daily, weekly, and monthly reports to Head Office.- Communicated daily with local and national clients, such as Pick 'n Pay, Lewis, and Spar, to ensure ongoing support and quality control.*PAYROLL- Managed the payroll of drivers, contractors, and casual workers, including weekly advances and account reconciliations. Payments were mainly cash-based.***NOTABLE ACCOMPLISHMENTS AND CONTRIBUTIONS***I successfully managed the office independently during its inaugural year, executing all administrative responsibilities single-handedly. As the branch was freshly established, I took the initiative to establish a comprehensive and successful administrative framework from the ground up.

Bloemfontein Area, South Africa

Key Responsibilities and Experience*COMMISSION FOR CONCILIATION, MEDIATION AND ARBITRATION- Conducted comprehensive administrative tasks, including accurate data entry and form verification.- Collaborated with Unions, businesses, and employees to ensure correct application procedures.- Coordinated meetings between stakeholders, providing thorough procedural guidance.- Expertly handled inquiries and resolved complex issues.*LABOUR LAW ENQUIRIES DEPARTMENT- Assisted employers and employees with the interpretation of the different Labour Laws.- Managed public inquiries and recorded labour complaints for database entry.- Provided knowledgeable advice and mediated resolutions for complaints between the relevant parties.- Professionally managed a high volume of telephonic inquiries regarding Labour Laws.*INDUSTRIAL INSPECTOR- Conducted investigations into unresolved complaints referred from the Labour Law Enquiries Department.- Conducted on-site employer visits to investigate complaints and provide guidance.- Prepared and submitted legal documents for court proceedings.- Participated in court hearings as a State witness and assisted the prosecution.- Provided support to regional offices to address backlogs, involving extensive travel.*FINANCIAL DEPARTMENT- Aided the Financial Department for a one-month period.- Maintained accurate Cash Book records and processed UIF cheques.- Managed cash payments and maintained Petty Cash.*ADDITIONAL SUPPORTING SERVICES- Managed high-volume switchboard, handling approximately 1200 calls daily for three months.- Assisted in the development of annual budgets for my department.- Conducted ongoing training in Labour Law Legislation and Database operations for new employees.***NOTABLE ACCOMPLISHMENTS AND CONTRIBUTIONS***- Received 2 merit awards- My exceptional ability to interpret the various labour laws enabled me to provide exceptional services to the public and provide training to my peers and seniors