Rik Davidson Email & Phone Number

Over 20 year’s extensive ITIL Service and Support Delivery experience within the payments industry.Supporting, developing and managing the complex production service deliveries that make up the ATM & POS device, message and transaction processing applications and other components.My experience is within the ACI Base24 (Classic and eps) applications supporting ATM, PoS, MPTU and CMS services on the HP Tandem nonstop platforms.My top ten of what I feel I am particularly good at (in no particular order):- Quality control of deliverables into multi-disciplinary platforms- Developing and enhancing service operational and support processes- Management and development of service support staff- Maintaining, supporting and monitoring 24/7 production services- Building and maintaining application environment resilience, capacity and performance models- Maintaining, preparing and invoking disaster recovery (DR) services- Management and deployment of production service enhancements and fixes- Management and delivery of small projects- Architecting, building and implementing Base24 environments- Software application developmentRecent major deliverables I was involved in include:• Data Centre Migration (DCM) to HP non-stop Blades• Implementation of Base24-eps• PCI DSS compliancy• DCC, FCD, DKM and AKDS (not at the same time!)Please see my attached CV or use the link below for the public version:https://onedrive.live.com/redir?resid=CB269E13856B7A4!527&authkey=!APp3eueFBhx8psc&ithint=file%2c.docx

Listed skills include Base24, Atm Networks, Tacl, Cobol, and 46 others.