Rikesh Dattani Email & Phone Number

London, England, United Kingdom

- Responsible for Ocxee’s growth strategy, building and maintaining long lasting relationships with new partners.- Partners range from service providers who would be listed on the platform, to individuals, organisations and agencies who would refer students to the post-landing services on Ocxee’s marketplace.- Built a large network (2,500+ LinkedIn connections), with 60+ partners brought onboard.- Regularly coordinated with IT, Tech, Development, Legal, Marketing, Accommodation, R&D and Management teams.- Managed a team of 3, with regular check-ins and targets set, working towards lead generation, research, and email campaigns.- Involved in CRM Optimisation, Website Development, Marketing and Statistical Analysis.

London, United Kingdom

- Primarily responsible for managing all YourWelcome clients, within the UK, Europe, Australia and the USA.- Ownership of all on-boarding and Support processes post-sale, building and maintaining long lasting relationships with clients throughout their subscription period to encourage renewals, cross-sells (YourWelcome Advance), and up-sells.- Clients range from single property holiday homeowners, to organisations with portfolios of hundreds of properties. - Created and curated an AM playbook for high-value clients, with a strategic mapped plan for on-boarding, in addition to content for FAQs, our Support website, Client and Colleague Training, and our Internal Helpdesk.- Close support with our Business Development, Logistics, Tech, Finance and Design & Content teams, using integral client feedback to raise feature improvements and bugs, in order to proactively streamline company processes.- Responsible for bringing YourWelcome’s TrustPilot rating up to an average of 3.3* (from 1.2* previously).- Experience using Freshdesk, Slack, Zoom, Notion, G Suite and Calendly for day-to-day operations and client management.

London, United Kingdom

- Dealt with incoming enquiries and escalations via Zendesk, phone, email, social media and Live Chat.- Proactively contacted customers and cleaners to offer high quality assistance and support.- Managed cleaner recruitment and scheduling.- Generated operational solutions to improve process efficiency, enabling best business practice.- Worked closely with Tech, Marketing and Recruitment teams to improve the product, and customer/cleaner experience.- Responsible for the copy and submissions for award applications on behalf of Housekeep, and the CEO.- Managed social and cultural events, including team socials, and recognised training needs for the team through product/service workshops.

London, United Kingdom

Acquisition Advisor within the Sales Team for XLN's Fast Growing Merchant Services / Payment Processing Product.

Blackfriars, London

- Managed a portfolio with a net worth of ~£1 million, covering 200+ accounts, with a focus on client retention and relationship management.- Gained invaluable exposure to accounts from various sectors, whilst being the vertical specialist for all accounts within the care sector (the biggest contributing sector for Perkbox accounts).- Assisted new client launches, meeting clients in person for introductory meetings, service reviews, and intervention sessions to help boost engagement and drive ROI.- Proactively acquired new business, from sole traders, through to large corporations with hundreds of employees across several locations nationwide.- Developed experience in direct B2B sales, building telephone and pitching skills via an extensive demonstration and consultation of the platform to demonstrate its value to prospective clients.

Moorgate, London

- Used a range of office software, including email, spreadsheets and databases.- Managed filing systems; developing and implementing new administrative systems, such as note and record management;- Arranged and coordinated travel and meeting plans, whilst managing expenditures and budgets.- Maintained office supplies and equipment, working closely with the IT team.- Organised and chaired meetings with colleagues/staff.- Provided an integral link between teams whilst managing and coordinating UK social and networking events.- Worked closely with the marketing teams in Germany and USA, coordinating and contributing on newsletter submissions, blogs and promotional materials for events.

Mortlake

Business Development: - Built sales pipeline in a range of sectors, including Beauty, Healthcare, Charity and Construction.- Booked meetings within the UK and Geneva for a range of prospective clients, resulting in projects being awarded to ACW, including Elizabeth Arden, United Nations and the International Road Transport Union.- Worked on various stages within the tender process, including EOIs, PQQs, and RFPs.Online Marketing: - Increased social media presence, hosting campaigns to build awareness and audience, sharing relevant articles across a range of platforms, including Facebook, LinkedIn, Twitter and Google+.- Wrote and shared blogs/articles regarding ACW, and popular news stories among a range of relevant industries and services.- Analysed open rates and strategies that could be adopted to improve these further.Market Research/Project Management: - Managed a range of client work, including the social media profiles for TRAD (ACW’s most active client), as well as contributing mood-boards for a mobile application for Geneva Call. - Managed ACW’s social media profiles and campaigns, and also a PR campaign for ‘My Life as a Refugee’. - Produced weekly reports including detailed analyses of weekly activities, and results against KPIs.

As both an active member, and as President of the NHSF Nottingham Trent Hindu Society over the last couple of years, I was able to expand my social circle, meeting a wide range of students from different backgrounds, and attend/host events that brought everyone together for a united purpose. Our Society consistently ran events throughout the year, including sports events, with local and international tournaments, religious events, including weekly prayers, and social events, ranging from our flagship dinner and dance event, Shyaam, to bowling/ice skating/dinner socials that were attended and enjoyed by our members. Leading a Committee and Sub Committee of 13 members, we were successful in achieving our aims of retaining and improving membership numbers, hosting a wider range of events with a higher turnout, and ensuring that our Society acted as an open forum that educated and inspired members from all backgrounds. In addition to this, I was also proud to accept a National award on behalf of the society, and also to be nominated and shortlisted for 2 awards from our Student's Union (more information below).In addition to this, we focused on the theme of Sewa (selfless service), or commonly interpreted as charity work, throughout the year. We held a range of events in our Sewa Week 2013, including bucket collecting, leg waxing, sponge throwing, helping clean at local parks, and our main charity event, the Boys vs. Girls Showdown 2013! The YouTube link to the highlights is below, and the event was an immense success, bringing people together for a variety of individual and team based challenges, all for an amazing cause! Throughout the year, we raised over £1000 for charity!

Ba (Hons) Business Management And Marketing, Marketing, 2:1

Activities and Societies: Hindu Society

Education record

Activities and Societies: Hindu SocietyA-Levels: Business Studies - A, English Literature and Language - C, Religious Studies & Philosophy.