Riki Clark Email & Phone Number

Mercer Island, Washington, United States

Seattle, Washington, United States

Everett, Washington, United States

Seattle, Wa

Recruiting• Attend recruiting vents in Washington, California, and Alaska• Responsible for onboarding process ( paperwork, set up, background checks), presenting new hire orientations• Managed relations between employees, management and vendors• Coordinated FMLA leaves• Managed recruitment, development and retention of candidates • Worked with supervisors and operations teams to develop performance reviews and performance based bonusesManagement/Administrations• Organized, managed logistics and curriculum, attended senior leadership • Developed process for marine emergency call out in Alaska (Managed mock "Call Center" for state and customer mandated drills, able to activate as many as 150 mariners within a 72 hour period to respond in Alaska)• Managed data integrity within software systems• Managed company, customer and regulatory sailing requirements including licensing, physicals, training, etc. changing as needed and to comply with changes in regulatory requirementsPayroll and benefits• Administered hours worked, vacation, sick and personal leaves each pay period • Managed eligibility requirements for union based benefits• Point of contact for unemployment claims, responded to initial claim requests, responded directly to ESD, followed up with appeal and hearing requests up to and including attending hearings via phoneLR Liaison• Participated in union labor contract negotiations• Documented, researched, coordinated evidence for disciplinary action• Documented, researched and testified, as needed, on behalf of company in formal grievance proceduresCustomer Service• Networking- attended meetings with customer, social union organized events and industry events such seminars, meet and greets, etc.• Managed daily communication with customers (internal and external) to best suit the needs and culture of all involved• Customer Service Training "Be Here Now", Influencer, Self Leadership, Crucial Confrontations, Fierce Conversations