Riki Rinaldo Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

Role and Responsibilities :1. Transformation Planning and Strategy * Designing and developing a transformation strategy aligned with long-term goals and the organization vision * Identifiying opportunities and challenges in implementing the transformation2. Leadership and Coordination * Leading the transformation team and collaborating with different organizational units to ensure alignment and continuity of the transformation * Coordinating various transformation initiatives to efficiently achieve objectives3. Change Management * Ensuring the adoption and implementation of changes throughout the organization * Managing resistance to change and facilitating effective communication4. Risk Management * Identifiying potential risks and developing mitigation strategies to minimize the negative impact of the transformation * Ensuring compliance with relevant regulations and policies5. Innovation and Technology * Identifiying relevant technology and innovations to support organizational transformation * Determining how technology can be optimized to achieve transformation goals6. Performance Monitoring * Measuring and evaluating the progress of transformation using relevant key performance indicators (KPIs) * Adjusting the transformation strategy based on evaluation results7. Training and Development * Creating training and development programs to enhance the skills and knowledge of the team related to the transformation * Facilitating knowledge and experience transfer8. Stakeholder Relations * Communicating effectively with internal and external stakeholders * Building and maintaining strong relationships with relevant parties 9. Organization Culture * Encouraging a culture shift that supports the transformation * Ensuring that the organization's values align with transformation goals

Jakarta, Indonesia

HighlightA Salesforce Administrator is an individual responsible for managing and configuring the Salesforce platform to meet business and user needs. Salesforce is a cloud platform that provides various solutions for Customer Relationship Management (CRM), and a Salesforce administrator is involved in configuring, managing, and supporting the Salesforce configuration to achieve organizational goals.Responsibility1. Configuration and Management - Configuring objects and fields to match business data needs - Managing validation rules and workflow for business process automation2. User and Security Management - Creating and managing user accounts and controlling access rights - Setting and managing security policies to protect sensitive data3. Data Management - Importing, exporting, and cleansing data - Maintaining data quality and consistency4. Maintenance and Update - Maintaining and updating application as needed - Managing version updates and security patches5. User Training and Support - Providing training to users - Offering technical support and assisting with problem solving6. Reporting and Analysis - Creating reports and dashboard to provide insight into business performance - Using analytical tool to support decision making7. Integration With Other Application - Configuring integrations between Salesforce and other application - Ensuring data consistency between Salesforce platform and other systems8. System Evolution and Development - Indentifying opportunities to enhance and expand Salesforce functionality - Ensuring the platform can adapt to changing business needs

Jakarta, Indonesia

Business Analyst for Service Cloud and Sales Cloud SalesforceService cloud information :Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.Highlights :1. Service Console2. Case Management3. Entitlements and SLA Compliance4. Service Process Automation5. Knowledge Management6. Experience Cloud Sites7. Field Service LightningSales Cloud information :Sales Cloud is a fully customizable product that brings all the customer information together in an integrated platform that incorporates marketing, lead generation, sales, customer service and business analytics and provides access to thousands of applications through the AppExchange.Highlights :1. Lead Conversion and Management2. Opportunity Tracking3. Robust Forecasting4. Territory Management5. Salesforce Flow

Jakarta, Indonesia

In collaboration with PT. Metrodata Electronics Tbk for project Techcare 3.0Techcare 3.0 Information : Platform for accommodating all technical issues that occur in operationsHighlights :1. Machine Condition Maps2. Equipment Monitoring Report (EMR)3. Failure Analysis & Recommendation (FAR)4. Technical Service Information (TSI)5. Product Performance Improvement (PPI)6. Redo Corrective & Preventive Action (RCPA)7. Email Reminder

Jakarta, Indonesia

In collaboration with Salesforce, inc for service cloudinformation :Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.Highlights :1. Service Console2. Case Management3. Entitlements and SLA Compliance4. Service Process Automation5. Knowledge Management6. Experience Cloud Sites7. Field Service Lightning

Jakarta, Indonesia

In collaboration with PT. Ecomindo Sarana Cipta for Project Data Capture Application (DCA) especially for periodic inspection unit contract FMC1. Define which business process to be tackled2. Determine which business process will be re-structure, digitized and transformed into digital application3. Functional Requirement Document4. Functional Specification Document5. Application development, testing, and bugs finding6. Rollout to operasional

Jakarta, Indonesia

Collaboration with PT. IBM Indonesia for project Data Capture Application (DCA)1. Application Testing2. Rollout to Operasional in Site Separi, East Kalimantan

Site Adaro, South Kalimantan, Indonesia

1. Heavy equipment product support KOMATSU, SCANIA, BOMAG, TADANO2. Preventive & Corrective Maintenance (Planning & Execution)3. Mechanic Development4. Opportunity & Quotation Management5. Service Contract6. Warranty Support7. Customer Relationship Management (CRM)

Site Adaro, South Kalimantan, Indonesia

1. Heavy equipment product support KOMATSU (HD785-7,HD1500-7, PC2000-8, PC4000-6)2. Preventive & Corrective Maintenance (Planning & Execution)3. Physical Availability4. MTTR5. MTBF6. Backlog Management

Sangatta Utara, East Kalimantan, Indonesia

Bachelor'S Degree, Conversion Energy

Diploma 3, Vehicle Maintenance And Repair Technologies

Education record