Riki Bali Email & Phone Number

National

1999 - Present O2 UK PLC2004 - Present O2 Property FM Manager (Retail), O2Reporting to the Head of Property, responsibilities include managing the service supply chain and informing major internal stakeholders of the operational performance of O2 Retail portfolio across nearly 400 stores. Review and improve existing contracts and continuously re-negotiate supplier agreements to drive operational efficiencies. Also review supplier and contractor performances as well as the lead supplier team to ensure all SLA’s and KPI’s are met.2002 – 2003 Portfolio Operations Manager, O2Reporting to the Portfolio Operations Manager, responsibilities included strategically developing the operational model for the store portfolio and the store IT improvement programmes. Supported the Operations Director in developing and maintaining overall store portfolio objectives. Facilitated the coordination of IT and property supplies and maintained the £28m budget while defining business and financial management processes.1999 – 2002 Programme Office / Operations Manager, O2, EalingReporting to the Head of Business Development, responsibilities included overseeing Source O2 day-to-day operations covering human and technical resourcing including new personnel interviewing and recruitment. Monitored cost centre budgets exceeding £10m and helped forecast and build initial figures. Compiled and produced various Executive Board reports to develop processes, IT tools and systems. Also helped embed new recruits by interacting and mentoring them about the organisation.1990 - 1999 Bank Manager, Halifax PLC, various West London locations