The first year in this role my focus was on developing customer led propositions - products, services and service experience - for Asia Pacific. Especially focused on Hong Kong and Mainland China. The role since then have become Global. The purose of my role is to create a holistic view of markets and customers, drawing out market / customer needs relevant to specific segments and turning these needs into relevant products, services and customer experience. I am responsible for the identification, development, delivery and launch into market of innovative customer solutions to drive customer volume and profitable growth in specific countries, regions and globally. Key responsibilities:• Driving product and service development and innovation from idea to concept and from concept to implementation in the market and in the organisation• Launching health insurance products and services globally• Idea generation and building product concepts• Packaging of products; including communication, creative and pricing of products and services• Analysing multiple sources of data, market and competitor information and drawing insights toenable understanding of customer needs and/or market drivers and use this to build new propositions (product – services – customer experience)• Articulating the proposition for each development - who are the customers, what are they customer behaviours, what needs does it satisfy• Supporting brand / communication teams with product knowledge and customer/market insights to guide their initiatives• Facilitation across functions and geographies• Managing and leading projects across functions and internationally• Building competitive benchmarking• Building business cases and presentations to be used for stakeholder sign off / senior management sign off• Copy writing: writing product related content for printed media and online media, ensuring that content is legal and compliant with external regulation and internal policies

Developing new and existing health insurance products and services and managing a product development team across Denmark and UK. Key responsibilities:• Identifying the need for change of existing products • Identifying opportunities for new products and services• Driving and leading all stages of the product development process, incuding launch to market• Ensuring that products and product communication is legal and compliant with external regulation and internal policies• Implementation of new products in the organisation (system, process, communication, articulating the product concept and what the key selling points are• Training internally in the organisation and of external partners (mainly brokers and intermediaries) in new products and services• People management - a cross site team in Denmark and UK

Managing a product team across Denmark and UK, responsible for setting strategic direction for a global portfolio of products (international private medical insurance and travel insurance products). Key responsibilities:• Setting strategic direction for the product portfolio based on customer needs• Competitive benchmarking• Ensure that products are legal and compliant with external regulation and internal policies• Internal and external product training• Collaborating with partners from different regions to develop and launch new products• Annual reviews of products and pricing; collating all relevant data to enable commercial decision making / leadingn and project managing the implementation of changes / collaborating across all business functions / signing off all changes• Copy writing; writing the product literature in collaboration with the brand team and a range of stakeholders, making sure that all content is legal and compliant and live up to brand standards• Managed product literature in 11 languages (product brochures, web copy, newsletters etc)• People management - cross site team in Denmark and UK

Managing a global portfolio of products; health insurance products and travel insurance products. Key responsibilities:• Annual reviews of products and pricing; collating all relevant data to enable commercial decision making / leadingn and project managing the implementation of changes / collaborating across all business functions / signing off all changes• Competitive benchmarking• Ensure that products are legal and compliant with external regulation and internal policies• Internal and external product training• Collaborating with partners from different regions to adjust products to fit the needs and regulation in the region• Copy writing; writing the product literature in collaboration with the brand team and a range of stakeholders, making sure that all content is legal and compliant and live up to brand standards• Managed product literature in 11 languages (product brochures, web copy, newsletters etc)• Supporting sales and renewal meetings with corporate clients - including agreeing on specific products or services for bigger corporate clients

Servicing customers, brokers / intermediaries and hospitals and clinics, mainly in Latin America. Training of new employees. Main responsibilites:• Setting up new customers in the systems and managing renewals• Underwriting of insurance policies and medical case handling• Claims assessment• Assisting customers, brokers / intermediaries and hospitals / clinics with health insurance related inquiries• Placing guarantees of payment to hospitals• Negotiation with hospitals / clinics on bills• Traning of new employees in customer service and claims assesment, including how to communicate correctly with international customers

Trainee position in Haut Couture production. Worked my way through most departments, ranging from production to purchasing, from general office work to sales and quality control.