Rikki Lieb Email & Phone Number

Scottsdale, Arizona, United States

Scottsdale, Az

● Managed the International Visitor Leadership Program (IVLP) and accompanied tour groups to local meetings.● Drafted proposals for submission to the U.S. Department of State for consideration.● Followed up with donors and other organizations regarding current, future, and potential donations.● Provided executive support to the CEO and oversee event planning, meeting facilitation, and tour scheduling.● Organized a Silent Auction portion of an Awards Gala which raised 2X+ the amount of funds expected.● Researched and composed program proposals for IVLP and organized program data for maximum efficiency.

200 E. Van Buren Street, Phoenix, Arizona

● Started a $700K cafe and catering company, serving breakfast and lunch within a large downtown building.● Established a strong foundation of repeat customers and a client base of high-end commercial businesses.● Booked catering events, creating schedules, menus, and invoices, and overseeing set-up, service, and breakdown.● Oversaw purchasing, human resources, financial, and business operations, including sales, payroll, and accounting.● Hired, trained, and managed 5 employees, ensuring compliance with company standards and policies.● Maintained relationships with vendors and negotiated price points for product inventory.● Built and sustained accounts with existing clients and new tenants by fostering a culture of trust and credibility.Achievements:● Improved the efficiency of everyday operations by 30% and increased profit margins by 20% within 1 year.● Executed successful catering events for up to 200 guests with an exceptional “A+” quality and safety record.

Flagstaff, Arizona Area

● Managed a staff of 15+ people focused on consistency and quality customer service in a location with 50+ total staff.● Resolved customer issues, complaints, and concerns to encourage repeat business and reinforce brand integrity.● Compiled, analyzed, interpreted, and presented weekly and quarterly inventory reports and performance metrics.● Maintained vendor relationships, oversaw local product offerings, and created and distributed promotional materials.Achievements:● Helped with location opening, recruited customers and advised on converting a Phoenix based concept for Flagstaff.

Flagstaff, Arizona Area

● Managed a staff of 20+ people by hiring and promoting within the company's bar and catering sector.● Executed set-up arrangements, service, and clean-up of events, including weddings, meetings, and holiday parties.● Made recommendations for, and assisted with, remodeling the bar area and updating the beverage list.Achievements:● Maintained 100% quality assurance and safety standards of both food and alcohol service.● Resolved customer issues timely and effectively to maintain 90% customer satisfaction ratings.