Rikki Quander Email and Phone Number

As a Compliance Analyst I am responsible for the development, implementation and monitoring of an ongoing, internal compliance audit program covering multiple client and vendor relationships and multiple functional units. I ensure that the organization is in compliance with government regulatory agency requirements, contracts, agreements and standards. I develop and lead specialized, targeted audits requested by business and/or clients. •Develop and perform compliance audits based on client, regulatory and internal requirements•Provide corresponding measurement and reporting for Operations leadership.•Document flood processes through the use of standardized tools (SIPOC, process maps, time studies)•Analyze records, reports, regulations and operating practices and issues reports on compliance adherence.•Responsible for the performance of quantitative and qualitative research to further support audit findings and process improvement activities, including root cause analysis. this includes defining, measuring and analyzing process capability and recommending improvements based on root cause analysis.•Participate in and lead client teleconferences where regulatory controls are reviewed•Create, approve and present final audit findings to all levels of staff, including Senior Operations leadership.•Effectively communicate regulatory issues to Operations leadership in order to ensure regulatory compliance adherence.•Perform targeted and ad hoc audits•Review Lender Placed Flood/Hazard insurance letters to ensure language in letters aligns with regulatory requirements.

As an Escrow Supervisor I am responsible for all maintaining and updating all process within our portfolio and ensures compliance based on FEMA, Investor, audit, Federal Regulators, and internal Chase business practices. I oversee all loans within our portfolios and ensure that all processes are in line to maintain compliance and enhance processes where necessary. I also maintain on-going contact with our flood and insurance vendors to effectively maintain current processes and implement new improvements within the flood determinations process for each loan within the portfolios. I manage and direct the overall daily team activities and monitor production and quality progress; recommend and implement new process changes to improve flood compliance within the entire portfolio, improve customer service, quality and efficiency. I work very close to upper management to implement changes with very critical due dates, and provide audit requests in timely manner.•Identifies errors and diligently follows bank policy and security procedures to ensure accuracy.•Deals effectively with peers and maintains good working relationship with internal and external customers.•Prioritizes and schedules work for all representatives within their team.•Responds to complex inquires from staff and provides direction to resolve issues.•Hires and assigns appropriate training to staff.•Monitors staff performance and takes action accordingly to improve performance.•Assists supervisor in staff communications, input on reviews, interviews, meetings, etc.•Prepares internal departmental reports.•Pro-actively identifies problems, their root cause, and develops the appropriate resolution.•Monitor and review all unit functions to ensure timely completion, accuracy and quality.•Respond to escalated issues from legal or Executive Office.•Maintains accuracy of unit procedures and ensures deadlines are met. •Directs and completes various unit audits to ensure departmental compliance.

As an Escrow Administration Audit & Compliance Analyst my responsibilities required monitoring the diverse and critical functions in Escrow Administration. I partnered with assigned areas to ensure compliance with federal and state regulations and government agencies. In this position I was responsible for performing audits to measure departmental processes against established internal controls, identify patterns of risk, and provide recommendations to improve processes and procedures. Additional responsibilities included assisting the Audit & Compliance Managers in developing, maintaining and implementing all necessary procedural changes to ensure all policies are adhered to. I was chosen as a candidate for this position because I am self-motivated, possess a positive personality, and have the ability to work as an individual contributor and team player. · Maintain an appropriate internal audit program and provide professional feedback to various levels of management· Coordinate audit requests from internal and external audit customers and partner with business units to provide requested documentation, reports and/or responses· Partner with various levels of Department Managers to ensure all internal policies and procedures are updated at least annually and accurately represent the process· Maintain and review monthly Control Self Assessments· Monitor potential issues and action plans by working with business units to ensure accurate resolution· Perform special projects, as necessary· Build and maintain key relationships across departments and functions, and establish a culture of engagement

The Flood Compliance department is responsible for performing all flood compliance related functions in our servicing portfolio to ensure compliance with Investor, Federal and Chase requirements. The individual in this position will be responsible for answering flood relating questions brought by various channels, servicing our customers via written correspondence. This position is also responsible for working CCW routes within service level, updating processes and procedures and reviewing exception reports and replying to complex customer inquiries that are related to the flood insurance requirement. This position requires the ability to accurately review and maintain loan data exceptions using various systems pertaining to this position; Black Knight (MSP), Customer Care Workflow (CCW), I-Vault, Smartflow, Federated Search, Infosource, Microsoft Office. This position requires that all federal and investor guidelines be followed.

As a research specialist for the Mortgage Banking Executive Office, I handled and resolved highly escalated complaints from the Office of the Comptroller of Currency, Executive Management, attorneys and other regulatory agencies. This position required excellent letter writing skills, as all resolution letters were self-authored and sometimes extensive in detail.