Experienced in organisational learning and enablement, I specialise in designing comprehensive learning and professional development strategies, leadership and supporting the customer experience. My expertise lies in developing impactful training initatives that enhance workforce capability and speed to competency, with a strong focus on adult learning principles. I am skilled in creating engaging learning and eLearning content using authoring tools.Throughout my career, I have successfully implemented strategies aligned with organisational goals to improve department performance, meet key performance indicators (KPIs), and increase customer advocacy. Collaborating with stakeholders at all levels, I effectively communicate recommendations for improved performance, skills, and customer satisfaction, prioritising the customer through insights and best practices.I have a proven track record as an Enabelement and Capability Leader where I have designed and delivered learning programs, facilitated workshops, and provided ongoing support to drive performance and capability development.My technical skills include creating training programs and eLearning content using authoring tools like Articulate Storyline 360, Rise 360, HowToo, Camtasia and more. I have established a comprehensive professional learning program within a Learning Management System, encompassing course structure, branding, communications strategy, and ongoing data management requirements.
Listed skills include Telecommunications, Customer Experience, Team Management, Management, and 20 others.