Rikki W. Email & Phone Number

Surprise, Az, Us

Provide business solution services drawing on my unique perspective as a military spouse. I began by assisting military-related nonprofits but have since expanded to serve for-profit organizations. My goal is to provide a quality of service that enables businesses to succeed in achieving their goals. Balancing my professional responsibilities within the military lifestyle has taught me to be adaptable and efficient.Project ManagementRelationship ManagementBusiness DevelopmentMarket Research

• Volunteer managing membership applications to ensure alignment with the organization’s mission and values. Correspond with applicants to ensure smooth processing.• Provide quarterly statistics on membership growth by compiling data from the WildApricot membership management system and communicate quality control improvements to enhance vetting and approval processes.• Collaborate with volunteers all over the world via Slack.

Walloon Region, Belgium

Education Assistant• Guided over 3000 clients to education center resources based on assessment via phone, Outlook email, and walk-ins. Educated clients on use of the networked computer lab and provided hands-on support and troubleshooting.• Maintained education center facility and equipment, coordinated VIP guest and test examinee visits, and updated electronic documents and official records. Discovered and corrected missing and mislabeled equipment.• Coordinated with other Benelux area education centers to better allocate limited time and resources and to create shared lessons learned.• Assisted with payroll paperwork and provided answers to questions on ADP portal usage.• Inputted data into various databases including ArmyIgnitED, Microsoft Office Suite, and Army Continuing Education System Content Management Tool.Substitute Test Examiner• Verified client eligibility for requested proctored exams and scheduled appointments for Army Personnel Testing, or other special skills tests.• Proctored 53 hours of exams, prepared score memo report, routed to Testing Control Officer for signature, and sent to examinee ensuring data security.

Walloon Region, Belgium

• Researched Consumer Financial Protection laws and policies for the United States and Belgium. Utilized this research to create training material and lessons learned for all U.S.A. and NATO employees.• Conducted financial interviews, analyzed clients’ situations, and provided referrals to military and civilian organizations, including legal assistance, Employment Readiness Program, and Consumer Credit Counseling Services.• Reviewed and deciphered Department of Army regulations and standard operating procedures to assist military members with their Personal Financial Readiness.

Newport, Rhode Island, United States

• Volunteered in conducting 98 hours of one-on-one financial counseling and provided education, resources, and relief to active duty and veteran families.• Expanded and updated a consumer library of local, state, and non-government organizations, along with their benefits, to aid clients.• Created Microsoft Excel budgets for clients through in-depth interviews to differentiate between financial needs and wants.

• Arranged events, meetings, and trips for the executive team and university staff, and created weekly agendas to support the university’s 2035 vision.• Managed projects with a Gantt chart and launched a SharePoint site to store documents for the executive team.• Coordinated travel, Outlook calendars, and conference registrations with internal and external staff and organizations.• Managed budgets of $2.5 and $4.3 million, generated bi-weekly financial reports, and consolidated data monthly from Expensify and business credit card statements.• Identified and corrected misplaced budget line-item, ensuring accurate accountability.• Provided weekly updates on resources and tools for military and veteran families facing employment challenges and tracked collaboration opportunities.• Recorded Microsoft Word meeting minutes and logged information into databases like Banner, Norwich University Alumni directory, and online credit card portal.

• Directed a six-member Board of Directors to meet the mission set in the business plan.• Initiated and improved tools and resources to aid over 1800 active duty, veterans, and their spouses pursuing entrepreneurship.• Expanded MSBA and MSBAcademy’s reach by empowering more than 40 volunteers.• Awarded $3500 in grants to support members in growing their businesses.• Assembled a coalition of 50,000 sympathizers and provided a testimony letter to the Senate Committee on Veterans’ Affairs supporting the Military Spouses Residency Relief Act, resulting in passage into law and reduced financial hardships on active-duty military families.• Completed non-profit federal and state taxes and other required annual corporation documentation and maintained websites using Joomla and WordPress.

• As a Navy-Marine Corps Relief Society volunteer I supported active duty and retirees with over 1400 hours of one-on-one financial counseling. Instructed them on how to construct monthly budgets, assessed financial emergency relief, and explained the terms of the assistance loan.• Consulted and briefed staff, caseworkers, and headquarters on behalf of the client, and referred clients to programs offered through the Virginia Department of Veteran Services. Collaborated with other organizations such as Women, Infants, and Children, American Red Cross, Fleet and Family Support, and Supplemental Nutrition Assistance Program.

• In partnership with a servicemember established an e-commerce business in the state of Virginia that allowed students in the Health Profession Scholarship Program to find suitable computers to lease during their time in Navy medical school.• Operated and maintained the business’s online presence and advised clients on services.• Filed all necessary business licensing, taxes, and other documentation.

• Incorporated the first All-In-One PC, e-commerce business in Norfolk, Virginia.• Identified three companies and set up affiliate marketing agreements to expand the business’s product line.• Developed a marketing plan locally and online with interested clients.• Instructed an in-person free class for senior citizens on how to use an All-in-One computer.• Created a monthly cash flow tracking report and pulled data as needed to file required federal and state taxes.