Rikki Baxter

Rikki Baxter Email and Phone Number

Head of Call Centre Strategy and Operations @ Compare Broadband
Melbourne, VIC, AU
Rikki Baxter's Location
Melbourne, Victoria, Australia, Australia
Rikki Baxter's Contact Details

Rikki Baxter personal email

n/a
About Rikki Baxter

Rikki Baxter is a Head of Call Centre Strategy and Operations at Compare Broadband. They possess expertise in sales, customer experience, insurance, relationship management, customer retention and 12 more skills. Colleagues describe them as "Rikki is an exceptionally strong sales and operations leader and coach. Rikki has reported directly to me in a number of roles across multiple industries, and consistently I have found Rikki to exceed my expectations and be able to deliver on or above his KPIs on a regular basis. Rikki has strong interpersonal skills that enable him to build a strong following. I've also been impressed by his strong commercial acumen and attention to detail." and "Rikki is very intelligent & analytical in his approach. He has a great ability to problem solve and works well both autonomously & within a team. I managed Rikki directly for a number of years and watched him achieve both personal and professional goals, through effective goal setting, discipline and his ability to take on coaching and development feedback. I am happy to endorse Rikki for future roles. Kind Regards, Emily Cox "

Rikki Baxter's Current Company Details
Compare Broadband

Compare Broadband

View
Head of Call Centre Strategy and Operations
Melbourne, VIC, AU
Website:
comparebroadband.com.au
Employees:
12
Rikki Baxter Work Experience Details
  • Compare Broadband
    Head Of Call Centre Strategy And Operations
    Compare Broadband
    Melbourne, Vic, Au
    View
  • D2Ms
    Contact Center Sales And Operations Manager
    D2Ms May 2023 - Jan 2025
    Melbourne, Victoria, Australia
    At D2MS, a leading provider of direct marketing solutions and specialized sales BPO services, I've spearheaded the launch of two successful campaigns, scaling the team from inception to 50 staff within just 10 months. Throughout this pivotal growth period, I've revamped and optimized the company's technology, introduced a new HRM platform, established robust policies and procedures whilst managing day-to-day operations of the sales teams. These initiatives have consistently led to surpassing KPIs for both D2MS and our valued clients.
    View
  • Qualified Group
    Head Of Service Delivery
    Qualified Group Apr 2022 - Apr 2023
    Melbourne, Victoria, Australia
    As Head of Service Delivery, I am responsible for the managed contact centre division of Qualified Group. Key duties and achievements include: - Provided monthly executive reporting on the performance of the division- Work with internal and external stakeholders in designing new processes and positions for QG's growth into '23. - Mentor and support the Contact Centre Manager- Implement an organisation wide professional development program to drive engagement, skill sharing and development of staff for internal recruitment- Created and documented the employee value proposition of QG - Provided support and guidance to our client on CX principals, including a deeper discovery and recommendation report. - Responsible for the P&L, including the management of any key initiatives to improve profitability.
  • Qualified Group
    Sales And Operations Manager
    Qualified Group Sep 2020 - Apr 2022
    Melbourne, Victoria, Australia
    In my time as the Sales and Operations Manager for QG I was lucky enough to be responsible for the initial growth phase of the company. Below are some key highlights of my time as the Sales Manager: - Implemented a sales methodology to improve conversion. - Worked with relevant stakeholders to run social marketing campaigns for lead generation.- Designed an onboarding program to improve speed to competency by over 50%. - Optimised the user experience with our CRM (Salesforce) to allow for higher volume interactions to be managed simultaneously- Implemented a new HR and Payroll system to allow QG to be well positioned for scale and growth into the future. - Created a QA framework to ensure our high standards were maintained. - Initiative a customer facing NPS system, with consistent scores of the QG team above 62. - Ran initiatives to drive increased revenue including refer-a-friend programs and promotional offers. - Managed the creation of the company values and a supporting reward and recognition system to drive positive culture
  • Iselect
    Sales Team Leader
    Iselect Dec 2015 - Jun 2020
    - Coach and develop a variety of tenure and skill in sales agents- Performance Management for uplift of underperforming agents- Analysis of performance data for both coaching and business improvement- Stakeholder management across multiple departments and management levels- Consistently achieve and exceed sales and cross-sell targets
    View
  • Openagent
    Customer Relations Consultant
    Openagent Apr 2015 - Dec 2015
    Wollongong, Australia
    - Achieve conversion and revenue targets in a blended inbound/outbound call centre environment - Deliver exceptional customer experience to clients using the company's sales methodology- Business Development with nation wide real estate agents- Management of a complex sales funnel using a CRM
    View
  • Iselect
    Customer Sales & Service Consultant
    Iselect Feb 2010 - Apr 2015
    - Consistently achieve conversion, compliance and sales targets in outbound only, inbound only and hybrid environments. - Deliver exceptional customer experience in line with company sales methodology- Work effectively as part of a team with key cultural initiatives - Demonstrate a superior level of product and industry knowledge- Provided support to Customer Experience Manager following up clients with secondary product recommendations and client support where a complaint had been raised
    View

Rikki Baxter Skills

Sales Customer Experience Insurance Relationship Management Customer Retention Sales Management Sales Process Customer Satisfaction Direct Sales Management Building Relationships Crm Team Leadership Call Centers Account Management Banking Sales Presentations

Rikki Baxter Education Details

Frequently Asked Questions about Rikki Baxter

What company does Rikki Baxter work for?

Rikki Baxter works for Compare Broadband

What is Rikki Baxter's role at the current company?

Rikki Baxter's current role is Head of Call Centre Strategy and Operations.

What is Rikki Baxter's email address?

Rikki Baxter's email address is rb****@****.com.au

What schools did Rikki Baxter attend?

Rikki Baxter attended Australian Institute Of Business, Melbourne High School.

What are some of Rikki Baxter's interests?

Rikki Baxter has interest in Animal Welfare, Science And Technology, Health.

What skills is Rikki Baxter known for?

Rikki Baxter has skills like Sales, Customer Experience, Insurance, Relationship Management, Customer Retention, Sales Management, Sales Process, Customer Satisfaction, Direct Sales, Management, Building Relationships, Crm.

Who are Rikki Baxter's colleagues?

Rikki Baxter's colleagues are Yana Bobro, Kayti Lodge, Alaina Tunder, Sanjay Robson, Damien Jones.

Not the Rikki Baxter you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.